I’m about to reply to a post, before I make a fool of myself can anyone point me at the community announcement (NOT the change in the price chart, I’ve found that already) which should have been posted (and posted large in latest news) about the price change on November 3rd please? If it’s simply a case of me not finding it that’s bad enough, but if there wasn’t a very findable and very obvious post that would be errrr...not very good…(mild understatement)
That was the October change...
Best answer by Nataly
Over the last few months, we’ve introduced new fixed tariff rates a few times due to changing wholesale prices.
Because of the frequency, and the fact it only impacts Members who are about to sign up or change tariff (and so, who will be quoted/ compare tariffs at the new rates anyway), we’ve not been posting an explanatory thread for each fixed tariff, but instead have been making sure the FAQ you linked to above is up to date.
The tariff info on our website is always up to date too, of course.
That’s different to a variable tariff price change, as of course that impacts Members who are already on supply with Pure Planet, so we’d make sure to post and explain the change .
Hope that makes sense!