making a payment

  • 16 December 2021
  • 1 reply


I cancelled my direct debit as Pure Planet ceased trading. Now I need to make payments towards clearing the bill. Can I pay this to Shell?


Best answer by Duppy 16 December 2021, 07:16

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Is this payment to pay your final bill to 17 October, is so you can make a one off payment in your account. Go to balance and payments, if your account is in debit there will be a link to make a payment by card.

If the payment you want to make is for energy used after 17 October, this should be paid to Shell. Once your account is set up they will ask for meter readings and send you your first bill