My final bill bounced and I’ve been waiting for it to come out. It was supposed to come out yesterday but it was Sunday so I’m guessing it should have come out today. My new account can’t start until I’ve paid this and I’ve been in my new flat for a month now. Any suggestions?
Best answer by woz
ahh that sort of makes sense now, but not quite…I think the 2 things aren’t related or they shouldn’t be
I suspect your quote is only being stopped because your email address is being tied up for some reason by your old property? That shouldn’t happen, I can’t see PP preventing you from joining at a new property just because you haven’t settled the final bill from your old property. that must happen all the time. So a few suggestions,
and a question, did you cancel the DD? if so when? If you cancelled it just before a payment was due out I can see that might cause an issue.
Do you have the app? If so wattbot will still be working, you have a number of ways of solving this:
- send a message in wattbot asking the team to free up your email so that you can get a quote and switch, you can give them your bank details and ask them to reset-up the DD (if it was cancelled or if it wasn’t ask them to try to take the payment again or
- you can make a one-off payment
As I said I can’t see the fact that it isn’t paid preventing you from re joining unless it’s a mahoosive amount with a history...
If you can manage to find yourself a different email address (easy with gmail just add a +anything annaleighr@gmail or annaleighr+PP@gmail will be treated the same but PP will see it as a different email, and use that to get your quote,
If it affects the £25 because PP haven’t tied the 2 emails to the same person I think you can sort that out afterwards but I can’t promise so I’m asking
Loads of people move and get quotes on a new property and your issue doesn’t crop up all the time so I assume it isn’t normally a problem, their accounts stop working and usually they can get a quote within a day or 2 as far as I know.
Or have PP actually told you you can’t start a switch until it’s paid?