Looking at my bill, I need to increase the monthly amount that I pay. Anyone know how I do this??
Best answer by stephenrand
As this is your first post, welcome to the Pure Planet community!
Are you sure you need to increase your monthly payment? Bear in mind that it will be going up to the winter rate in October, which 50 per cent higher than the current payment. Also bear in mind that Pure Planet check your payments rate roughly every six months, and will let you know if they think an adjustment is necessary.
If you still think you need to increase your payment, then open the app click on the three little bars top right hand corner select Help then choose Wattbot put'message the team'in the question box and then explain the situation. They promise to get back to you within one or two working days.
Hope that helps - post back here if you need more help