Hi, you have transposed my initial 1 & 2 electricity meter readings and subsequent ones. Please view the photos that I supplied at the beginning and correct them
Best answer by woz
Welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet, but to your fellow customers. But they're usually a helpful bunch!! They simply don't have access to your account details.
Others will chip in if I'm wrong, but I'm not sure this problem actually makes any difference. As there's only one rate for all your electricity usage, the two readings are simply added together.
Sorry if I've misunderstood, post back for more help.
I think it does matter.(not for the statement amount but for ongoing database records and changes to a new provider)
use help and support in app or online to send a message, persist through bot replies until it says your message has been sent to the team. (replies not instant usually 2 working days or fewer)