I have recently moved out of the house that I had an account with Pure Planet. When I closed the account through WattBot 2 days ahead of moving I didn't submit final readings as I mistakenly thought I would have an opportunity to submit actual final readings on leaving. Didn't read the small print! My final bill came through and the estimated readings are substantially out from the actual readings I took on leaving day. The problem seems to stem from an extended period of ill health during which I didn't submit any meter readings. When I finally submitted actual readings, they were substantially less than their estimates and despite repeatedly entering correct readings thereafter, the estimated readings remained high. I have tried to contact PurePlanet through Wattbot, by submitting "message the team" and then an explanation of the problem in the support page of the app, but there is no evidence that the message has got through (spinning wheel left for hours with nothing happening).
Any help would be appreciated.
Best answer by Nataly
Sorry that WattBot hasn't been working for you since moving out, we've identified the issue and are working on a fix at the moment. This should be going ahead on Monday
In the meantime if you'd like to let us know your final meter readings, you could reply to the final bill email. Our Member Services team will pick this up and get back to you via email.