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I need to close that account of a deceased relative

  • 13 October 2020
  • 2 replies
  • 37 views

I notified Pure Planet of a relative’s death in June. I notified them of the completion of the sale of this person’s house on 5 October. I supplied the only meter readings I have. Since then I have received nothing but a new bill. How do I get the outstanding balance? We cannot finalise the estate until this is done and, as the last job in a long list, it is delaying the whole process. When I ask what is happening I get no reply. Not good enough.

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Best answer by Angelabikerbabe 13 October 2020, 16:46

Hi 
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

So sorry for your loss. 

I'm not sure how you notified PP in June. But here is a link explaining everything  :

https://community.purepla.net/getting-in-touch-39/bereavement-what-do-i-do-if-the-account-holder-passes-away-10360#ckb_start

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Hi 
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

So sorry for your loss. 

I'm not sure how you notified PP in June. But here is a link explaining everything  :

https://community.purepla.net/getting-in-touch-39/bereavement-what-do-i-do-if-the-account-holder-passes-away-10360#ckb_start

Hey @Lythgoe 

I’m very sorry to hear of your loss.

I’m sure you want to get this sorted ASAP, so I’ve flagged this with Ben from our Member Services team, who’d been looking after the account for you in July.

He’s looking into this for you, and will send you an email to confirm. 

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