Since the update to the app several months ago, someone else's payments have been going into my account as well as my own! While this is good as I'm £2000 in credit, this is obviously not the case in reality, and I'd like to see how I'm actually doing as we go into winter! I've used wattbot a few times and despite it saying someone will be in touch, they never are. Please could someone look into this for me urgently, as I'm starting to do energy comparisons, and don't want to find that if I leave I'll be owing hundreds of pounds as well! I could try to request a refund of "my" credit, but I don't think this is right!
Best answer by MadsView original