From December 19 to January 20, my meter reading seems to have reset (all estimated) but effectively gone to a very low reading. I continued to pay the same amount.
SMART Meters were installed in August and I can see the closing balance.
In short, the meter readings between estimated and new opening balance from the smart meters seem all over the place. I don’t believe the readings but not sure how I can get an actual up to date and accurate bill…..
Best answer by Gwyndy
My assumption, and it is only an assumption, is that when your new Smart Meters were fitted in August, Magnum Utilities would have sent the ‘closing readings’ from the old ‘dumb’ meters. With an actual reading for the first time in months, Pure Planet will have then changed your usage estimates since the last time they had received accurate readings.
Pure Planet does this by sending a ‘Consolidated Statement,' a rather odd looking statement, with the words ‘Offset Bill’ appearing on the re-estimated parts, is that what’s happened to you?
There’s more about it here:
I can only assume that until such time as you, or Magnum Utilities, supplied ‘real’ figures, and with nothing else to go on, Pure Planet’s estimates were practically completely random.
As to ‘getting to the bottom of actual usage’ - I would hope the best person to do that is you, youi’ve had access to something Pure Planet haven't - your previous meter - therefore you should have a far better chance of knowing what your actual annual usage would be - a figure Pure Planet won’t have until they’ve received 12 months Smart meter data.
As to your post title, when you receive a ‘Smart Meter’ your readings aren’t 'carried over’ Pure Planet should have had the ‘closing readings’ from your old meter, and the statement that covers the period of the switchover, should contain two sections:
The usage on the ‘old’ meter
The usage on the ‘smart’ meter (which should start at ‘0’)