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I changed my Direct Debit payment date and payment has been taken twice

  • 12 August 2019
  • 1 reply
  • 207 views

Hi, I recently took advantage of the chance to change my payment date so as to better time it with payday :-)

Payment has been taken twice...£78 on 22 July and £70 on 26th!!!! Surely this can't be right?? Can someone help please?

Thanks
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Best answer by Angelabikerbabe 12 August 2019, 10:46

Hi, if you changed your payment date after 22 July, to the 26 July, then I would think this would happen.
I'm assuming you have changed from 22 to 26?

you could send your message to the team directly via Wattbot.
if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot,
Then you need to type in 'message the team'
then you can send them your message. Might take a couple of days to get back to you, but they will
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Hi, if you changed your payment date after 22 July, to the 26 July, then I would think this would happen.
I'm assuming you have changed from 22 to 26?

you could send your message to the team directly via Wattbot.
if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot,
Then you need to type in 'message the team'
then you can send them your message. Might take a couple of days to get back to you, but they will

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