Is anyone else being subjected to appalling customer service? I have messaged the team about six times now re my switch in June and they still haven’t resolved the closing balance with my previous supplier despite having been sent photos of my meters and subsequent readings. Unfortunately my previous supplier say they can only speak to PurePlanet and not to me and PP have only responded once to ask if I had a dual fuel arrangement?!
I can’t work out how to see a date stamp on my communications with them, can anyone help with this as the WattBot is useless?
Also, any idea how I can escalate my complaint as I’m now at the end of my tether. I had really high hopes of getting great service from an eco supplier but now I wished I’d never switched.
Best answer by Marc
Welcome to the community! Thanks for posting.
I’m going to flag this with our Member services team. It sounds from what you’re saying that they’re waiting for your previous supplier to respond to the dispute we’ve raised for you.