We moved out of our property recently and were over £90 in credit but we have just received a final bill for the last 6 days of our tenancy and it is almost £200. We may have put the meter readings in incorrectly, how do we rectify this?
Best answer by woz
You can still use wattbot in app (but not online) if you’ve moved out.
Use the app, go to help and support>ask a question and send in your query, but before you do go to your emails and look at the statements you’ve had by email. Hopefully they will show your ongoing meter readings and you can check the numbers in the final bill make sense when you look at the usage and readings on the previous statements.
oh.. late edit.. I forgot to add that when you say you were £90 in credit, don’t forget that was at the time the statement was produced, and some of that credit will have been used ongoing. (does that make sense?)