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High Bill

  • 22 October 2020
  • 2 replies
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Hi

 

We moved out of our property recently and were over £90 in credit but we have just received a final bill for the last 6 days of our tenancy and it is almost £200. We may have put the meter readings in incorrectly, how do we rectify this?

 

many thanks

 

Hannah

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Best answer by woz 22 October 2020, 13:59

hi @Hannah Tudor 

You can still use wattbot in app (but not online) if you’ve moved out.

Use the app, go to help and support>ask a question and send in your query, but before you do go to your emails and look at the statements you’ve had by email. Hopefully they will show your ongoing meter readings and you can check the numbers in the final bill make sense when you look at the usage and readings on the previous statements.

oh.. late edit.. I forgot to add that when you say you were £90 in credit, don’t forget that was at the time the statement was produced, and some of that credit will have been used ongoing. (does that make sense?)

 

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Userlevel 7
Badge +8

Hi
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

Did you keep a note of your final readings? And have you double checked them against your final bill?

Userlevel 7
Badge +10

hi @Hannah Tudor 

You can still use wattbot in app (but not online) if you’ve moved out.

Use the app, go to help and support>ask a question and send in your query, but before you do go to your emails and look at the statements you’ve had by email. Hopefully they will show your ongoing meter readings and you can check the numbers in the final bill make sense when you look at the usage and readings on the previous statements.

oh.. late edit.. I forgot to add that when you say you were £90 in credit, don’t forget that was at the time the statement was produced, and some of that credit will have been used ongoing. (does that make sense?)

 

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