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Hi how do i pay my final bill with you as cant find any link thanks

  • 12 October 2020
  • 2 replies
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Hi how do i pay my final bill with you as cant find any link thanks

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Best answer by Angelabikerbabe 12 October 2020, 14:06

Hi 

A switch normally takes up to 6 weeks to complete, as all the details have to go through a 3rd party verifier. 

Once the switch has completed, PP will issue your final bill, and if your in credit they will refund you. (Or if you owe them, they'll take a final payment)via your DD.

Don't cancel your DD, because they won't be able to refund you then.

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Userlevel 7
Badge +8

Hi 

A switch normally takes up to 6 weeks to complete, as all the details have to go through a 3rd party verifier. 

Once the switch has completed, PP will issue your final bill, and if your in credit they will refund you. (Or if you owe them, they'll take a final payment)via your DD.

Don't cancel your DD, because they won't be able to refund you then.

Userlevel 7
Badge +10

@fergo 

if you’ve cancelled the direct debit (which is not a good idea as it causes work for you) then you’ll need to arrange a one-off payment:-

https://community.purepla.net/payments-31/one-off-payments-to-pure-planet-10317

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