My first monthly bill from Pure Planet is equal to 6 months with any of my previous suppliers. The electricity bill shows an opening reading of 87838.7 subtracted from a closing reading of 88940.0 to get 5506.5kWh which is 5x what it should be, resulting in a charge of £851.21 for one months electricity in mid-summer! How can a computerised billing system make such an error and how can I trust anything they send me if their system can’t do basic maths? Just to add to the overbilling they have ignored the opening meter reading I sent which was 88326 so the usage was only 614kWh anyway. The email I sent over 2 weeks ago has never been answered.
Best answer by MarcView original