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Getting charged twice!

  • 17 November 2020
  • 3 replies
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Userlevel 1

I'm getting charged by you as well as my old supplier EDF for energy this month, please sort this out as soon as possible!

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Best answer by Angelabikerbabe 17 November 2020, 18:03

Hi 
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

If you've just switched, this is normal .

A switch normally takes up to 6 weeks to complete, as all the details have to go through a 3rd party verifier. 

Because it takes this long, sometimes you end up paying 1 DD to PP and 1 DD to your old supplier. (But,.you are not paying for the same energy twice.)

Once the switch has completed, and if you are in credit with your previous supplier, they will issue your final bill, they will refund you. (Or if you owe them, they'll take a final payment)

Don't cancel your DD, because they won't be able to refund you then.

https://community.purepla.net/switching-supplier-30/switching-suppliers-what-happens-when-you-switch-10298

 

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Userlevel 7
Badge +8

Hi 
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

If you've just switched, this is normal .

A switch normally takes up to 6 weeks to complete, as all the details have to go through a 3rd party verifier. 

Because it takes this long, sometimes you end up paying 1 DD to PP and 1 DD to your old supplier. (But,.you are not paying for the same energy twice.)

Once the switch has completed, and if you are in credit with your previous supplier, they will issue your final bill, they will refund you. (Or if you owe them, they'll take a final payment)

Don't cancel your DD, because they won't be able to refund you then.

https://community.purepla.net/switching-supplier-30/switching-suppliers-what-happens-when-you-switch-10298

 

Userlevel 1

Thanks 

Userlevel 7
Badge +10

Happiness is a warm gun (but not too warm).

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