I’ve cancelled my switch to Pure Planet and have received email confirmation from you to confirm my Gas and Electric with your company has now been cancelled. I have also contacted my bank to cancel my Direct Debit mandate with you, which they have done. However, I was advised to contact you and ask you to also cancel my Direct Debit from your end as, I was informed by my bank that you have an obligation to do so. Can you please confirm that you have cancelled my Direct Debit from your end?
Best answer by woz
Once you have the cancel confirmation then there is nothing else for you to do. PP cant cancel the DD with your bank, only you can do this which you have already done. The banks only tell you to contact PP or whoever as a fail safe incase any money is outstanding, which there is not. PP wont ask for any money and the bank will not give it to them.