I’ve recently received a bill stating that its the final bill. However, I vaguely remember that the final bill was already paid.
I no longer have an active account to log-in so how do I can in touch with the customer service team to discuss this matter further?
Best answer by Nataly
To get in touch with our Member Services team and discuss the bill, you could either reply directly to the email with the final bill attached, or download the Pure Planet app and tap ‘get help and support’ > ‘ask a question’ - they’d just need to run through some extra security questions with you before replying in that case.
They’ll be able to check the bill and explain what’s happened on the account for you