My statements are all over the place. The periods are different lengths and the ‘energy costs’ are wildly different.
When I heard about the switch to Shell, I checked my meter readings against my smart meter and noticed the Gas reading was low. So I submitted a manual reading to bring it up to date. The result is I’m showing huge consumption last month bringing it ‘up to date’. Not only has this resulted in an enormous bill covering only a few weeks, but the gas charge is 25% more than only months earlier when this Gas was actually being consumed?! And I have a smart meter?!
This doesn’t seem right at all? Can anyone shed light on how all this billing works? I feel I have been overcharged significantly by hundreds of pounds? Is it ‘convenient’ that my smart meter stopped showing my actual consumption some time ago?! Now I get a massive bill when energy prices are much higher than when I actually consumed the gas? This seems very wrong to me.
Best answer by NatalyView original