Best answer by Marc
I have a problem. My payment was taken 4th this month. After that I've changed the date for 14th ( next month that is obvious). Today I've noticed pure planet took another dd from my account taking my food money. That means I've paid double bill this month. How to get the money back?? I don't have a time for waiting a week for an answer from someone on chat and there is no number to call. HELP
This was a bug in the app which was fixed in a new app release on 7th Feb.
Looks like you changed your DD payment before the update.
To get the money back straight away contact your bank to raise an indemnity claim. These are the method by which a payer can claim their payment back under the Direct Debit Guarantee.
The bank is obliged to offer an immediate refund in the event that a Direct Debit has been taken in error or without authority.