I received an email saying I have cancelled my direct debit which I don't believe I have. So I went on the app and my bank details are all there, no notification to say I need to update. I tried to update anyway just to be sure and i will not let me as I am too close to my payment date.
Plus, Wattbot is not working!
Best answer by 25 quid
I think we need to get you talking to the team and past the Wattbot blockage. In Wattbot, send a message saying Message the team and add your message about this apparent direct debit cancellation. This should route your question to a human who should reply in a day or two.
Wattbot should tell you it’s forwarded the message to the team. Let us know how you get on, or if Wattbot continues to ignore you…