I am concerned that WattBot is a “black hole” and whenever I use it i never receive a response. How do you actually get hold of a ‘real’ person to discuss anything in regards to your account ?
Best answer by Angelabikerbabe
you should always be in credit by roughly 1 months DD at any time.
So if you're way over that in credit, you can ask PP to review and potentially refund the extra.
You can do this via the app, under 'balance and payments '.