Solved

Debit Amount

  • 11 July 2019
  • 1 reply
  • 246 views

Hi All
I am rather concerned of the size of the debit on the account, how can i address this if outside the six month review ?
Regards
icon

Best answer by Lenny 11 July 2019, 09:03

Hello @Paul L and welcome to the community.

This forum is mainly used by other customers such as yourself.

If you wish to make a one-off payment to reduce the debit you can do so - check out this FAQ:

https://community.purepla.net/content/274-how-make-one-off-payment-Pure-Planet#ckb_start

If you want to increase your monthly payment, from the app or web page select Help and use WattBot. It is important that the first line of text you enter reads 'Message the team' as this will alert a Pure Planet member of staff that some human intervention is required. You can then explain that you wish to change your monthly payments and you will get a response within 1 workings day.
View original

1 reply

Badge +2
Hello @Paul L and welcome to the community.

This forum is mainly used by other customers such as yourself.

If you wish to make a one-off payment to reduce the debit you can do so - check out this FAQ:

https://community.purepla.net/content/274-how-make-one-off-payment-Pure-Planet#ckb_start

If you want to increase your monthly payment, from the app or web page select Help and use WattBot. It is important that the first line of text you enter reads 'Message the team' as this will alert a Pure Planet member of staff that some human intervention is required. You can then explain that you wish to change your monthly payments and you will get a response within 1 workings day.

Reply