Breezy;23536:It’s getting near the end of winter and my account is over £240 in credit, when will my direct debit amount be re assessed please
stephenrand;23543:Hi thereI'm just another customer, but I felt the same a month ago - then the January bill came in, and it's been cold since then. So my credit is not looking quite so healthy now! Bear in mind that you are also paying in advance.Without knowing what your monthly direct debit is, it's hard to know if this credit is high. But PP do review, every 6 months.Here's their advice: https://community.purepla.net/content/213-I-think-I-m-overpaying-in-my-bills-What-do-I-do#ckb_startHope this helpsStephen
Breezy;23549:I’m on £118 a month winter rate and have just paid my bill
Peggyl;23609:I would like to have a refund of the surplus money in my account. Does anyone know who to request this from? I do not want to have a surplus of this amount.
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