I have been charged significantly large sums by pure planet and my previous providers. I was told by pure planet that once i put my meter readings, they will check my bills and refund me the excess. I have not heard from pure planet. Please can you come back to me about the money asap.
Also, please can you include my wife Deepti Mehta in the account for both electricity and gas as well.
One more thing - what is the exit charge if i want to move out of pure planet?
Best answer by stephenrand
As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, not directly to Pure Planet. I know some of them will add to my answer.
One easy bit - there's no exit fee for leaving Pure Planet.
I'm assuming you have given your meter readings via the app? Are you getting your monthly statement by email ok?
If you want to message Pure Planet directly, open the app, go to the three little bars top right hand corner, click on Help then choose Wattbot put 'message the team' in the question box, and then explain the problem. They promise to get back to you within one or two working days.
Hope that's a start
- - - Updated - - -
You can add a contact to your account so they receive copies of your statement - note that their name won't appear on it. It'll allow them to communicate with Pure Planet about your account but they won't get their own login. I think that is because the account is in one name with one email address for login purposes