I got an email from Pure Planet on 7th Oct saying my switch to SSE has been completed. But my account was charged again on 9th Oct. Can you please let me know when I will get the final bill and be refunded? Many thanks, Kim
Best answer by Angelabikerbabe
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.
A switch normally takes up to 6 weeks to complete, as all the details have to go through a 3rd party verifier.
Because it takes this long, sometimes you end up paying 1 DD to PP and 1 DD to your old supplier. (But,.you are not paying for the same energy twice.)
Once the switch has completed, and if you are in credit with PP, they will issue your final bill, they will refund you. (Or if you owe them, they'll take a final payment)
Don't cancel your DD, because they won't be able to refund you then.