Hi, I was referred to this Pure Planet energy site via MoneySupermarket which apparently was finding me a great CHEAPER TARIFF elsewhere from Scottish Power pay monthly credit smart metre which were charging me a direct debit of £90 dual gas & electricity a month even know I stay alone in a small 2 bed flat and I loved what I was seeing bon this little planet site, thought it looked really cool n was promising until I read my new prices per month on direct debit, use (at planet) are going to be charging my bank account £94 per month(on dual again like Scottish Power) from October - April then it comes Doon to £76 until September,so basically if i switched I'm paying at least £24 odds extra for most of the year ,so I'm sitting here in disbelief that I was even transferred here ,the customer service on planet I have to say is astonishingly pathetic, customer service are always closed on phone, you go round in circles online trying to find out answers when all I want is an Agent to CALL ME to discuss my account,after getting absolutely nowhere I cancelled my switch, cheers anyway Planet , George James Fisher
Best answer by Duppy
Hi George, Pure Planet is a digital company and dies not have any call centres, all communication is via Wattbot in the help and support section of your account.
When comparing costs, you need to compare the unit cost per kWh plus any standing charge ( or membership fee as PP call it).
Yor costs quoted above are £4 per month more in winter, but £14 per month cheaper in summer, a total saving of £60 per year