Question

Cant provide a meter reading

  • 13 November 2020
  • 2 replies
  • 20 views

I have tried the app on various devices and it will not open the ‘enter meter readings’ page.

 I get a server error and then it times out.  How do I contact you to supply the readings?


2 replies

Userlevel 7
Badge +10

@bvwalton 

Is your account new? i.e. has it just been switched?

Userlevel 4

Hi

If you are live with pure planet then email help@purepla.net 

Remember to give them your name, address and contact number and let them know you are having problems submitting readings.  They should pick the email up and get back to you.

 

Regards

Reply