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Cant provide a meter reading

  • 13 November 2020
  • 4 replies
  • 67 views

I have tried the app on various devices and it will not open the ‘enter meter readings’ page.

 I get a server error and then it times out.  How do I contact you to supply the readings?

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Best answer by bvwalton 25 November 2020, 18:00

Hey @bvwalton 

Just wondering if you’ve been able to enter your meter readings OK since? :slight_smile:

 

Yes. Thanks

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Userlevel 7
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@bvwalton 

Is your account new? i.e. has it just been switched?

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Hi

If you are live with pure planet then email help@purepla.net 

Remember to give them your name, address and contact number and let them know you are having problems submitting readings.  They should pick the email up and get back to you.

 

Regards

Hey @bvwalton 

Just wondering if you’ve been able to enter your meter readings OK since? :slight_smile:

Hey @bvwalton 

Just wondering if you’ve been able to enter your meter readings OK since? :slight_smile:

 

Yes. Thanks

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