Cannot enter meter reading (says too many digits). I have now send messages via Wattbott for more than a week. What can I do now?
Nobody is replying. I started regretting switching to Pure Planet
Best answer by Nataly
Ok, this is a bit complicated so sorry for the info overload! I hope this helps .
If a meter has previously been changed, what should happen is that the national gas database used by all UK suppliers is updated, to reflect the new meter’s information - for example how many digits the meter readings should be, and if the readings are recorded in M3 or Ft3.
What can sometimes happen is either the database isn’t updated at all, or with some big suppliers they update an internal database and the national database doesn’t update.
This can cause issues whenever you decide to switch supplier, which seems to have happened in this case! It sounds like the Member Services team want to make sure your meter details are completely correct - this would also prevent you encountering an issue like this when switching supplier in future.
By doing this work they’re ensuring your details are correctly recorded, and that your closing/ opening readings are corrected to use your own reading instead of an estimate moving forward. The estimate being used is based off an independent third party verification - and will have been returned off the back of the meter details being incorrect.
I hope that helps explain!