Cancelled my debit card
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hello Mary weebanks
do you mean you’ve cancelled your direct debit?
(This is a public community and it looks like you’ve used your full name in the title.)
Hey @Marewee and welcome to the Community
Just to let you know, I’ve edited the subject of your post - it’s best not to include personal info, as this is a public Community.
If you need to change your Direct Debit info, you can do that when logged in to your app or at purepla.net by selecting ‘balance and payments’. There’s more info on that in our FAQs, too.
Let us know if that’s helped?
covering all bases here perhaps the subject should read cancelled direct debit card…
I have my doubts as to whether wee mary will be back, did anyone check her account?
Good shout @woz
Generally speaking, depending what’s happened, our Payments team would be able to get in touch to make sure everything’s OK on the account if the Member’s not been able to sort it
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