My latest statement doesn’t show payments I have made so apparently I have a large debt.
It also shows an gas reading on 15th April which is total horlicks, none was taken at all this month
It shows a closing reading for electricity on the 15th followed by an opening reading - the 2 don’t tally, but are in my favour by a smudge (how ??!?!??!)
Why is one “a reading” and one a closing-opening ? why not both the same ?
I send readings, they are ignored and estimates are used instead
I need a phone number so I can speak to a human who can see the same bill I do, & explain it
Please. It shouldn’t be this hard + confusing