Best answer by Strutt G
Sounds like your original usage projection provided to PP that led to your DD's was not that accurate.
PP advise that they review our accounts twice a year but theres nothing stopping you contacting them in advance for this or anything else.
- Open the APP
- Open help
- Open ask Wattbot
- First Type.. "Message the Team" and ask for a DD review
- A PP team member will respond within a couple of days or sooner back with the bot
Alternatively you can wait for PP to review your account so the dosh remains in your account.
All the best