Hello, I just moved into a property supplied by Pure Planet and am wondering when they will direct debit my account. They sent me the first billing invoice and the total was £57 covering a period of 29 March to 14 April but I never saw a direct debit. Then when i was online I saw that a direct debit is supposed to take place on 1 May for £64. Does this cover the £57 or is it separate?
I guess what I am asking is when will they direct debit from my account and will it be for £57 or £64?
Best answer by 25 quid
PP takes DD’s on the billing anniversary. You can move this date if necessary to a different more convenient date in the app (you’ll have to wait if you’re too close to the payment date).
The payment will not match your actual usage, but will be the agreed monthly amount (£64). It should average out over the course of a year to about match your annual usage (this month you paid a little more than the £57 you used).
You can also review our monthly payments in the app once you’ve been with PP for a while.