Solved

Billing

  • 19 August 2019
  • 1 reply
  • 170 views

Hi

I have just recived a bill which correctly records the meter readings given on 15th August.

Why is it that the bill charges are then based on unrealistic, much higher, estimates for the 18th August ?

You have actual readings provided via the app so why am I not being billed according to those actual readings???

Regards

Bob
icon

Best answer by Angelabikerbabe 19 August 2019, 13:50

​Hi , it depends when you submit your readings. For example, If you submit them 2 days before your payment date, PP will estimate the usage for the last 3 days, but use your readings for the rest of the month.
When PP request my readings , I don't send my readings until the last day possible. Ie PP say they need them by 1st, I send mine 31st. And mine are not being estimated.
However, when you submit your next ones, previous ones will be adjusted. Hope this helps.
View original

1 reply

Userlevel 7
Badge +8
​Hi , it depends when you submit your readings. For example, If you submit them 2 days before your payment date, PP will estimate the usage for the last 3 days, but use your readings for the rest of the month.
When PP request my readings , I don't send my readings until the last day possible. Ie PP say they need them by 1st, I send mine 31st. And mine are not being estimated.
However, when you submit your next ones, previous ones will be adjusted. Hope this helps.

Reply