I have just received an email that my d/debit is going up to cover winter usages , i was told when i started it we only payed for what we used ? confused
Best answer by stephenrand
Welcome to the Pure Planet community!
Both are true! You pay a regular direct debit every month that is set at a rate designed over the course of one year to cover an estimate of your usage. That regular direct debit is divided into a higher winter rate and a lower summer rate because most people use more energy in the winter months - this was explained in the information you received when you joined Pure Planet.
Every six months your account is reviewed. If you are actually using more energy than was originally estimated, your direct debit is adjusted upwards; if less, it is reduced.
But it is always true that in the end you only pay for what you use. If you were to leave Pure Planet, then you get a final bill that asks for a final payment or gives a refund so that what you have paid exactly covers what you have used since the day you joined.
Hope that helps