The bill i have received has increased 4 fold since having a smart meter installed in mid May.. This cannot be correct, who do i need to speak to and how do i contact them please
Best answer by Duppy
There are a few things that you need to check here
Is the increased statement the result of automatic smart readings, you can check in your account statement history, or have you supplied readings. If you haven't submitted readings and PP can't yet access your meters, then estimates will be used.
If the readings are smart, check the meter numbers are correct, it's unlikely, but possible for the incorrect meter details to have been submitted.
It is also possible that the statement you have received is an offset statement covering more than one month, and your account had been reconciled after the meter change