We collect your first Direct Debit payment on the day we start supplying your energy, and then on the same date every month.
To view your Direct Debit details, in the main menu of your Pure Planet account tap ‘Balance & Payments’.
Your Direct Debit is split into summer and winter amounts. We do this to reflect your energy usage and to help Pure Planet Members avoid building up too much debit or credit.
We take a little less in the warmer months (April to September) and a little more in the colder months (October to March).
We know there are times when someone needs to make a one-off payment. For example, landlords who are not Members but need to pay for energy used while a property was vacant.
If you need to make a one-off payment, head to WattBot in your account (‘get help and support’ > ‘ask a question’). Then type one of these phrases: 'Bring my account up to date' / 'I'm behind with payments' / 'Make a one-off payment'.
WattBot will take your details - including the best time for the collections team to get in touch to take the payment.
Not got an account with Pure Planet?
If you don't have an account with Pure Planet you can email our team at firstname.lastname@example.org