FAQ

One-off payments to Pure Planet

  • 30 June 2020
  • 0 replies
  • 1518 views

We collect your first Direct Debit payment on the day we start supplying your energy, and then on the same date every month.

To view your Direct Debit details, in the main menu of your Pure Planet account tap ‘Balance and Payments’. 

Your Direct Debit is split into summer and winter amounts. We do this to reflect your energy usage and to help Pure Planet Members avoid building up too much debit or credit.

We take a little less in the warmer months (April to September) and a little more in the colder months (October to March).

We know there are times when someone needs to make a one-off payment. For example, landlords who are not Members but need to pay for energy used while a property was vacant.

 

Account balance in debit

If you’re on supply with Pure Planet and notice your account balance is falling into debit, you can select ‘balance and payments’ > ‘manage your balance’ in your account. 

This’ll check your balance, and based off this will give you the option to make a one-off payment, set up a payment plan, or receive further support, depending on the account’s balance. 

If you make a one-off payment we’ll confirm in your account and by email whether your payment has been successful or not, and the next steps if not. 
 

Example payment confirmation screen

 

Not got an account with Pure Planet?

If you don’t have an account with Pure Planet, but need to make a one-off payment, you can email our team at collections@purepla.net


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