FAQ

Change payment details and Direct Debit date

  • 30 June 2020
  • 0 replies
  • 222 views

To change your Direct Debit date or bank details, head to your account online at purepla.net or your Pure Planet app.

Tap on the menu, then ‘Balance & payments’. 
 

Change payment date

You'll see a date for your next payment - you can change this date to one that suits you.

View your next payment date

If your next payment is due in 10 days or sooner, your account will let you know it’s too close to change it, for now. You’ll be able to change it once the next payment has been made. 

Change Direct Debit details

Still under ‘Balance & payments’ you’ll see your current details. 

Your active Direct Debit details

Just tap ‘change payment details’ and let us know your new account name, account number and sort code.

That’s it! You’re all done. 
 


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