FAQ

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In this guide:

There are different models of electricity and gas meters - this guide will help make sure you’re reading your meter accurately.

Find your electricity meter. It’ll be mounted on a wall and have electricity cables running into it. Make sure you can clearly and safely read your meter, and beware cobwebs!

All electricity readings should be in kiloWatt hours — they’ll be labelled as ‘kWh’. If you see anything labelled ‘m3’ or ft3’, that’ll be your gas meter.

1. Single rate meter

Enter the five numbers shown here in dark grey, from left to right. Ignore any numbers in red or after a decimal place. The reading in this example is 05726.

1. Two rate meter (Economy 7)

You’ll need both readings. Ignore any numbers in red or after a decimal place. The two readings in this example are 25386 and 05742.

1. Two rate meter, single display

Your two rate meter might show two readings on one screen, like the example below. It may cycle through both readings automatically, or you might need to press the button to switch between the two readings. You'll need both readings. In this example, the rate 1 reading is 5742, and the rate 2 reading is 4532. If you see a reading labelled ‘T’, you can ignore it. It’s the total of both your readings.

1. Dial meter

Read the top dials from left to right. Confusingly, the dials spin around in an alternating clockwise or anti-clockwise direction. Each dial should have an arrow showing which way it spins.

If the first dial spins clockwise, then the second will be anti-clockwise, and the third clockwise, and so on.

If the dial is between two numbers, take the lower number. If it's between 9 and 0, take 9 as the reading. In this example, the reading is 63758.

Find your electricity Smart meter. It’ll be mounted on a wall and have electricity cables running into it. You can’t get readings from your in-home device (the portable screen that comes with your Smart meter). Make sure you can clearly and safely read your meter, and beware cobwebs!

All electricity readings should be in kiloWatt hours — they’ll be labelled as ‘kWh’. If you see anything labelled ‘m3’ or ft3’, that’ll be your gas meter.

1. Smart meter with a green button ‘A’

Press the green button until you see 'TOTAL ACT IMPORT'. A reading will then appear labelled 'kWh'. That's the reading you want. If you have a two rate (Economy 7) Smart meter, there will be two readings labelled '01' and '02', and you'll need both those readings. You might need to press 'A' to cycle between them.

Ignore all the numbers after a decimal place. The reading in this example is 33661.

1. Smart meter with a key pad - Single rate

Press 9 on the keypad, and you'll see 'IMP kWh' and then a reading labelled 'kWh'. Ignore all numbers after the decimal place.

1. Smart meter with a keypad - Two rate

Check your meter for the model name printed on the front. it will either be 'Liberty 100' or 'Liberty 110'.

• Liberty 100

• Liberty 110

Follow the same instructions as above for the Liberty 100, but press 9 instead of 6.

1. Smart meter with ‘A’ and ‘B’ buttons

Press 'A' until you see 'Meter index'. Press it one more time to see your reading, which should be labelled 'kWh'. Ignore any numbers after the decimal place - the reading in this example is 55123.

1. Smart meter with no buttons

The display on the meter will cycle through your readings automatically. The reading labelled 'R1' is the reading you need. If you have a two rate meter, the display will cycle through both readings, labelled 'R1' and 'R2'. Ignore any numbers after a decimal place.

If you see a reading labelled 'T', you can ignore it. It's the total of both your readings.

Find your gas meter. It’ll be mounted on a wall and have gas pipes running into it. Make sure you can clearly and safely read your meter, and beware cobwebs!

All gas readings should be in cubic meters or cubic feet — they’ll be labelled as ‘m3’ or ‘ft3’. If you see anything labelled ‘kWh’, that’ll be your electricity meter.

1. Digital meter

Enter the five numbers shown here in dark grey, from left to right. Ignore any numbers after a decimal place. The reading in this example is 21456.

1. Imperial meter

Enter the four numbers shown here in white, from left to right. Ignore any numbers in red or after a decimal place. The reading in this example is 4273.

1. Dial meter

Read the top dials from left to right. Confusingly, the dials spin around in an alternating clockwise or anti-clockwise direction. Each dial should have an arrow showing which way it spins.

If the first dial spins clockwise, then the second will be anti-clockwise, and the third clockwise, and so on.

If the dial is between two numbers, take the lower number. If it's between 9 and 0, take 9 as the reading. In this example, the reading is 63758.

1. Smart meter with a keypad

Press 9 on the keypad, and you'll see 'Volume' and then a reading followed by the label 'm3'.

1. Smart meter with ‘A’ and ‘B’ buttons

Press 'A' until you see 'Meter index'. Press it one more time to see your reading, which should be labelled 'm3'. Ignore any numbers after the decimal place — the reading in this example is 55123.

How do I send Pure Planet my meter readings?

We’ve switched off the functionality to send meter readings to Pure Planet, as these will need to be sent to Shell Energy.

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