FAQ

How to read your meter

  • 30 June 2020
  • 0 replies
  • 1299 views

 

We ask for your meter readings once a month so we can make sure your energy usage matches your payments. Without regular readings we have to estimate your readings and usage by using historical energy data for your property.

There are different models of electricity and gas meters - this guide will help make sure you’re reading your meter accurately.

First things first, make sure you can clearly and safely read your meter.


Electricity

Single rate meter

Enter the numbers shown in white. Ignore any numbers in red. 

For example, the below meter reading would be 7320. 
 

Dial meter

Read the top 5 dials from left to right. Disregard the small dial.

Enter the number just passed - but check the sequence on each dial as they can alter from clockwise to anti-clockwise
 

Two rate meter

For both the top and bottom rows, write down the numbers shown.
Ignore any numbers in red. 

Two rate meter with one display

If your meter only has one display, but is a two rate meter, often the display will cycle through both sets of readings. Make sure to capture both.

Digital display meter

Enter the numbers shown before the decimal point. Ignore any numbers after the decimal point. 


Gas

Dial meter
Read the top dials from left to right. 

Enter the number just passed - but check the sequence on each dial as they can alter from clockwise to anti-clockwise.

Non-digital display meter
Enter the numbers shown - ignore any numbers in red. 

For example, the below reading is 2734. 

Digital display meter
Enter the numbers before the decimal point. Ignore any numbers after the decimal point.


Don’t recognise your meter in this guide? 
Check out this guide on how to read your smart meter!


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