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13-12-18, 17:03Hi Gren For more information on meters go to FAQ on the community home page. In a nutshell, you will receive an email from PP when it’s time to...1 replies | 16 view(s)
13-12-18, 12:55Hi Mark I support Strutts comments. Marc ,PP Community Manager, has posted a full explanation of Pure Planets thinking regarding pricing which you...4 replies | 52 view(s)
13-12-18, 10:00As indicated above, contacting members service team can be done by: Go to ask WattBot type in “MESSAGE THE TEAM “ and state your message. ...5 replies | 68 view(s)
12-12-18, 13:49Hi Guy You’ve been busy! Anyway,for me, I would message the PP team directly (apparently they have a backlog of posts). I know WattBot is...1 replies | 16 view(s)
12-12-18, 10:04I agree with the above comments. Switching supplier has become more popular over recent years and I have noticed the following: Suppliers like...4 replies | 43 view(s)
12-12-18, 09:51Excellent- it ALL helps! 😄2 replies | 29 view(s)
11-12-18, 23:30I am now going to find that Leonard Cohen track!!! - - - Updated - - - Just played it on Spotify - lovely song from a “young Mr Cohen”.4 replies | 71 view(s)
11-12-18, 18:32Hi Scott Are you referring to Oct 2017 to March 2018 & April 2018 to September 2018? Not sure if this helps, in Transaction History scroll down and...2 replies | 30 view(s)
11-12-18, 14:44Hi Julie, I agree with Jon1, I have read several similar posts recently where old suppliers hold onto customers credit. This makes the new supplier...2 replies | 44 view(s)
10-12-18, 22:39Don’t meen to state the obvious, this is stressful for you. Marc is the community manager working for PP, he oversees community posts and will...5 replies | 87 view(s)
13 replies | 143 view(s)
10-12-18, 14:09Hi Henry For me, I think this is one for the Pure Planet member services team to address. I am surprised to read that the problem is a serial number...5 replies | 87 view(s)
10-12-18, 13:56Sounds good CJST. Regards 👍3 replies | 40 view(s)
10-12-18, 13:52I am confused, if old supplier has finalised your bill, doesn’t that indicate all is well? To me, any “wrong initial readings” have been...17 replies | 191 view(s)
10-12-18, 13:26David j replied to a thread Switched over 2 months ago but old supplier says they haven’t received readings in Ask the CommunityHi Ben, Really pleased this is sorted for you! Great to have you onboard with Pure Planet - come back to the community if you have any other...3 replies | 52 view(s)
09-12-18, 18:25Hi Fegan, Keeping my fingers crossed for you, hope this can be reversed quickly. I fell into this DD trap a few months ago, however, it was on the...3 replies | 46 view(s)
09-12-18, 15:30Hi Egg47 More info so we can get our heads around this. 👍8 replies | 101 view(s)
09-12-18, 11:17Hi all, I don’t have a smart meter,and correct me if I am wrong, doesn’t the smart meter carry out the functions mentioned above? I understand...5 replies | 65 view(s)
08-12-18, 17:32Hi Grumps, Direct Debits are based on the usage estimates you provided when switching. Pure Plane split them into Summer & Winter payments to...5 replies | 82 view(s)
08-12-18, 17:21Never heard of Strada, doing my research- just downloaded it to investigate!11 replies | 131 view(s)
08-12-18, 15:54Hi Simon, This is what you get when you click on “attachment 1447” “Invalid Attachment specified. If you followed a valid link, please...13 replies | 143 view(s)
08-12-18, 10:16David j replied to a thread Pure Planet Community rewards programme - update December 2018 in Welcome and latest newsSame here, just had that nice surprise in my email. Thank you Pure Planet and especially Marc “SOLUTIONS MANAGER” I think. I have learned SO much...7 replies | 209 view(s)
07-12-18, 18:57Keep warm Crazybunnylady 👍3 replies | 33 view(s)
17 replies | 175 view(s)
07-12-18, 17:43Hi crazybunnylady, JUST ENTER YOUR ACCURATE NUMBERS. The message “lower than expected” is just advice - I have had the same message - ignore it...3 replies | 33 view(s)
07-12-18, 17:27Hi Laura, I think this request should go DIRECTLY to the Pure Planet team. Go to HELP, click WattBot and type in “MESSAGE THE TEAM “ and type in...3 replies | 56 view(s)
07-12-18, 13:12Hi Ronald, Any DEVELOPMENTS?1 replies | 27 view(s)
07-12-18, 13:06Hi Glenda, Others will add to this post but my understanding is that you will only be charged for the number of days you've been on supply and the...1 replies | 18 view(s)
07-12-18, 12:55I use WattBot for BASIC fact finding and stuff related to how PP work, in that respect , WattBot is informative. However, if you are a customer and...17 replies | 175 view(s)
07-12-18, 10:31Hi tcake Others will add to this thread but I think you can only change your name by contacting the PP team via Help ,click on WattBot and type...1 replies | 14 view(s)
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About David j
About David j
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- 16:15 - Marc mentioned David j in post Pure Planet Community November 2018 highlights and points earned... points: @TonyMcH; @David j; @MrSmart; @MikeZ; @...
- 12:01 - Marc mentioned David j in post I've gone to put in my 1st readings and see PP have estimated my opening reading...for posting woz and David j have posted some gre...
- 13:17 - Marc mentioned David j in post Pure Planet Community October 2018 points earned, highlights and look ahead... @RebeccaT @Rob123 @David j @DANILEM66 @Craigend...
- 14:33 - Marc mentioned David j in post Pure Planet Community September 2018 highlights - points earned and month's recap...tty73; @PP8Energy; @David j Band Five - 100 poi...
- 11:35 - Marc mentioned David j in post Pure Planet Community August 2018 recap - points earned and member highlights...on; @FRO; @Dieter; @David j; @Scubaseahorse; @je...
- 10:35 - Marc mentioned David j in post Pure Planet Community and Rewards - July 2018 update, member recap, points earned...Brunel; @Sallyent; @David j; @JDB104; @Keith Spi...
- 20:46 - Bev quoted David j in post INITIAL METER READINGS sent twice now; PP now asking for a third time!Hi Foopoviz, Just wanted to ...