woz
Level 63 - Light Year
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- 08-02-18
- Last activity
- 17-02-19 02:25
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Older Activity
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17-02-19, 02:19hi Matt I'd give it another day (Monday),and if still no statement "message the team"3 replies | 27 view(s) -
17-02-19, 01:08woz replied to a thread Credit balance refund after change of supplier and cancelled direct debit in Ask the Communityhi appel42 You'll need to inform them where to pay the refund. If the app is still working do that through help,ask wattbot, type "message the...2 replies | 25 view(s)
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17-02-19, 01:01hi Barb What a dreadful litany of events. When did you realise the dd wasn't being taken? One of the issues (some) people have with wattbot is...3 replies | 45 view(s)
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17-02-19, 00:49hi MattTyler95 I'm not sure whether you're referring to just the one or all? You should get a statement once a month attached to an email, the...3 replies | 27 view(s)
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17-02-19, 00:41hi jon777 The meter database hasn't been updated or it has but PP don't know. Have a look at the meter and see if the meter serial number shown in...1 replies | 24 view(s)
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16-02-19, 16:34hi dscott97 hi dan teething troubles..don't panic (yet), it's probably a glitch on the opening reading, check your meter again. Are you referring...1 replies | 24 view(s)
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16-02-19, 13:18hi Barb 8 months is a long time, what’s happening after you’ve given your bank details? I've replied to your other post.3 replies | 45 view(s)
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16-02-19, 12:58hi Barb if you want to make a one-off payment have a look HERE1 replies | 23 view(s)
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16-02-19, 12:50Brilliant dogs, ours was a bit strange hated the noise certain cars made!21 replies | 372 view(s)
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15-02-19, 23:39hi Natalia86 A few questions with the aim of trying to find out what's caused this, feel free to ignore them if you don't want to answer. Have you...2 replies | 46 view(s)
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15-02-19, 23:31hi Graham and Margaret The only way to switch to PP is by using the app on a suitable device. The app will then keep you updated as to the progress...3 replies | 46 view(s)
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15-02-19, 18:58archaic...I knew there was good word for it...5 replies | 44 view(s)
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15-02-19, 18:51hi Alfieboy and Marc I didn't know you could suspend a DD temporarily, I was under the impression you could only cancel. If you've cancelled it...1 replies | 20 view(s)
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15-02-19, 14:14woz replied to a poll POLL: Should school pupils and students be striking over climate change? in All about renewablesIs this a rhetorical Poll? If the question is going to be is this a good cause for young people to get behind?, I believe that most would say yes...5 replies | 57 view(s)
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15-02-19, 14:02woz replied to a thread Smart meters update 14 February 2019 - first installations done in Smart metershi Nichollspj sorry to be blunt, but a smart meter won't stop your debt increasing unless you switch things off, and you don't need a smart meter to...7 replies | 930 view(s)
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15-02-19, 11:51hi Tommy H I'm assuming you're referring to the existing meter and are you talking about the meter or the in-home display? Your existing Smart...1 replies | 29 view(s)
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15-02-19, 11:10hi Viv Yes...when you switched your smart meter became dumb, so it no longer sends readings. PP are rolling out new 2nd gen meters, but it will be...1 replies | 38 view(s)
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15-02-19, 11:08hi GW432 Thanks for posting this. It's nice to see some balance for a change! I think the majority of switches go without issue (other than the...5 replies | 44 view(s)
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15-02-19, 03:19hi Marie You can't be charged exit fees if you change suppliers from 49 days or fewer before your fixed tariff ends. At 42 days before 28th feb (I...3 replies | 47 view(s)
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15-02-19, 03:12It isn't theft, and it's very common, but if you're absolutely sure that you're VERY well in credit with them politely ask them to reverse the...3 replies | 39 view(s)
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15-02-19, 03:01hi Sharon I'm assuming you've been a customer for a while, and it isn't your first or 2nd statement? Can you have a look at the later statements...2 replies | 43 view(s)
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15-02-19, 02:58hi Jimmy this is a public forum, your subject line is inappropriate (in my opinion) Have you checked the readings on the statement against ACTUAL...5 replies | 97 view(s)
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15-02-19, 02:53Have you taken readings from the actual meter not from an in-home display?5 replies | 97 view(s)
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15-02-19, 02:50woz replied to a thread We had a tenant who has now vacated the property and has not paid the bills in Ask the Communityhi maureen you should not post your personal or others personal info on here as Stephen has already mentioned. My understanding is that you will...3 replies | 65 view(s)
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15-02-19, 02:36hi Stephen it seems unlikely that you've used £1000 in 30 days unless you're running a factory. Could you give us a bit more detail? gas,...2 replies | 52 view(s)
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14-02-19, 19:18hi Peggy bear in mind you pay your Direct debit at the start of the billing period unless you've changed the payment date, so the statement balance...7 replies | 104 view(s)
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14-02-19, 15:19It's amazing how cats manage to stick to things...21 replies | 372 view(s)
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14-02-19, 15:17Jowl is that a 100% Border Collie and is it expecting?21 replies | 372 view(s)
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14-02-19, 14:17hi NahidE It is possible to make a one-off payment see HERE But if the vehicle is going to be used/charged regularly perhaps you need to...1 replies | 37 view(s)
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14-02-19, 14:13hi Bluesail Have you filled in the Priority Services Register part of the app? If you click on the 3 white lines, then on Account, scroll down...4 replies | 77 view(s)
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14-02-19, 13:27hi davetrish055555 all I can suggest is type "message the team" again and repeat your reply. Is there anything the community can help with?2 replies | 27 view(s)
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14-02-19, 13:24hi 4 cage green Try the following 1.Delete ALL the security login emails from your email account. 2.Log into the app, enter your email as...2 replies | 36 view(s)
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14-02-19, 04:13woz replied to a thread Pure Planet app update - download version 7.12.18 in Welcome and latest newshi David did you get a response when you messaged the team?40 replies | 2834 view(s)
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14-02-19, 02:17hi goldie7890 hi martin I've flagged your post because it has personal info in it, the community is public. Also I'm a bit confused as to which...1 replies | 45 view(s)
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14-02-19, 01:18Hi Rustyon Assuming your app is up to date it's probably something that needs to be fixed at PP's end of things. Is the rest of the app doing what...2 replies | 57 view(s)
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13-02-19, 15:20hi Leroux The answer is you can't find out who is paying because of data protection, but it's not relevant, the way you need to tackle this is to go...1 replies | 53 view(s)
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13-02-19, 15:07hi analogmath (nice name) it's 'cos it's digital mate..can't be wrong...(joking) When you supply your readings they are sent to a 3rd party for...1 replies | 31 view(s)
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13-02-19, 14:53hi Breezy It's usually assessed at 6 months, ditto what the others said, I'd expect the credit to be around 1 months average payment (which is a...7 replies | 104 view(s)
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13-02-19, 03:49hi Llyr I haven't seen the screenshot and not wishing to poke this any further, or to have the last word (I'm sure it won't be!) but everything I've...37 replies | 476 view(s)
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12-02-19, 22:20hi Sullivan489 I'm not sure whether your idea of category B agrees with mine, I thought a category B meant the meter shouldn't be energised? Hence...1 replies | 32 view(s)
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12-02-19, 22:06The double payment issue only affected those who changed their DD date to a later date in the month, some time before the first payment was taken, so...6 replies | 60 view(s)
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12-02-19, 22:03hi Yosra is it possible that because of your direct debit date and weekends that they were both taken in the same month? Or is it that your final...6 replies | 60 view(s)
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12-02-19, 21:57Hi Strutt G True, thanks for the reminder, but we were discussing whether it would be useful to remind existing customers that the dd amount was...10 replies | 124 view(s)
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12-02-19, 19:33good point jenam93, I can't remember (short memory...) but if they don't then that's a great suggestion. It will have to be handled carefully...10 replies | 124 view(s)
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12-02-19, 19:20ditto previous replies. Is it the same over data or wifi?5 replies | 62 view(s)
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12-02-19, 19:01hi Jenam93 I agree with what you say but unfortunately not everyone has the wherewithal to be creative. I've said it before, the "problem" is not...10 replies | 124 view(s)
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12-02-19, 17:36hi Izabela welcome the simple answer is yes, because your smart meter became dumb when you switched to PP. Don't take readings from the...2 replies | 29 view(s)
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12-02-19, 17:28Hi Lonely The difference isn't as large as many perceive it to be. If your annual was £1500 for example £125 = Same Payment every month £150 = PP...10 replies | 124 view(s)
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12-02-19, 16:59woz replied to a thread I switched to Pure Planet in September. Waiting for Solarplicity to reimburse me in Joining and switchingTuttut, as you said in a previous post I have a short memory. As far as I can see the disputed readings process continues. If PP say they have...17 replies | 95 view(s)
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12-02-19, 04:40woz replied to a thread Opening electricity readings wildly inaccurate despite photo provided in Joining and switchinghi mugs just because the flat was empty doesn’t mean there was no electricity use, perhaps You need to get the agent to confirm the figures?31 replies | 756 view(s)
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12-02-19, 00:18What!!! never bothered with ER!! I'm almost (but not quite) speechless..12 replies | 119 view(s)
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12-02-19, 00:10hi Llyr the reason I say the usage is irrelevant is in the context of your post. When you do a comparison you get a comparison based on the same...37 replies | 476 view(s)
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11-02-19, 23:41oops...changed my mind... how about "I Must Obey..."37 replies | 476 view(s)
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37 replies | 476 view(s)
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11-02-19, 23:20hi Llyr Yes I read it all, if it said it was cheaper on the comparison website then it was probably cheaper (for the same usage in both cases),...37 replies | 476 view(s)
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11-02-19, 23:02Bev!!! I can't believe you never watched ER, particularly since that's what pushed George to fame and fortune, mind you it might have helped if Jon...12 replies | 119 view(s)
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11-02-19, 22:54Hi Llyr So you're now saying that they quoted you but when it came to paying they have increased the estimated usage without you agreeing to the new...37 replies | 476 view(s)
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11-02-19, 22:35hi lodestar1 I'm sorry to hear about your husband. I'm sure others will contribute but here's my take. You may be able to get various benefits...4 replies | 59 view(s)
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10-02-19, 22:38woz replied to a thread Opening electricity readings wildly inaccurate despite photo provided in Joining and switchingHi Mugs Sorry to hear that, I'm sure PP will contact your old provider, do you not have anyone who can help you? A relative for example? Also have...31 replies | 756 view(s)
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10-02-19, 22:32Hi Llyr With respect I don't think you do get that or you wouldn't have asked the question. You took a higher quote than your original supplier...37 replies | 476 view(s)
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10-02-19, 20:18hi HBB As suggested you need to "message the team" in help in the app, it sounds like a simple error, but it might also be worth checking that your...4 replies | 78 view(s)
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10-02-19, 20:06woz replied to a thread Second generation smart meters (SMETS2) for Pure Planet members - register your interest here in Smart metershi Joss That sounds fairly/very high for your circumstances, but you don't need a smart meter to figure out what's using the units, what you need is...650 replies | 18686 view(s)
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10-02-19, 19:54I have a comment, the formula for working out whether the price cap applies is so complicated that anyone who doesn’t have a degree in further maths...3 replies | 40 view(s)
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10-02-19, 19:50woz replied to a thread Direct Debit review to keep energy usage and payments on track in Welcome and latest newshi tedhender what jon1 said and to add that it’s also possible to make a one-off payment if that helps. link < Have you checked the statement...23 replies | 753 view(s)
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09-02-19, 23:42hi Shabana Although you can request to be part of the PP trial, for which you need to ask HERE, (give your location) - the chances are your smart...3 replies | 87 view(s)
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09-02-19, 23:31Hi Markbe I believe you are in the North Wales and Merseyside Area (you can check this online but the site <-link is down at the moment) The price...2 replies | 56 view(s)
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09-02-19, 23:07woz replied to a thread Opening electricity readings wildly inaccurate despite photo provided in Joining and switchinghi Naffdaff They (PP), should have the original reading but it will make little difference as your usage is going to be fairly constant (for...31 replies | 756 view(s)
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09-02-19, 22:48woz replied to a thread Opening electricity readings wildly inaccurate despite photo provided in Joining and switchinghi Mugs In view of the time gone by to try to resolve this so far which is way beyond reasonable, you now need to take 2 steps in the following...31 replies | 756 view(s)
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09-02-19, 15:25woz replied to a thread What happens during quote/signup online (from a PC) if you don't have a mobile? in Ask the Communityhi ed do you need help?6 replies | 81 view(s)
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09-02-19, 15:23woz replied to a thread What happens during quote/signup online (from a PC) if you don't have a mobile? in Ask the CommunityThanks Bev, it should be optional and made clearer if only because I shouldn’t have needed to ask.6 replies | 81 view(s)
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09-02-19, 15:20hi m devine are the meter readings on the november statement actual readings or estimated? If the readings are actual and you submitted them then...5 replies | 85 view(s)
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09-02-19, 03:17Originally Posted by Strutt G Hi Jon1, before I delete this message I think you meant NOT.. ahh that explains it...and the title of my new novel...5 replies | 127 view(s)
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09-02-19, 03:03woz replied to a thread What happens during quote/signup online (from a PC) if you don't have a mobile? in Ask the CommunityJust realised the title is ambiguous, I meant the quote online then the subsequent sign up in the app.6 replies | 81 view(s)
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09-02-19, 02:59hi Janosik Do you mean voucher? - I know there is a company called wowcher but I didn't think they had any deal with PP. Have you read THIS < If...1 replies | 43 view(s)
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08-02-19, 22:53hi Saidia Where did you ask? You should have had a reply if you asked wattbot and typed "message the team" ditto what the other repliers said, but...5 replies | 127 view(s)
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08-02-19, 22:37I'll get my coat then...3 replies | 99 view(s)
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08-02-19, 22:35woz started a thread What happens during quote/signup online (from a PC) if you don't have a mobile? in Ask the CommunityI was answering another question and noticed that a mobile no. box had to be filled in to save a quote when getting a quote on my PC. What happens...6 replies | 81 view(s)
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08-02-19, 22:18I can't see Mr Strutts post... even with my specs on... I disagree about the figures, I think within reason you can put whatever figure you like in...2 replies | 70 view(s)
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08-02-19, 22:06hi Larcol68 PP's tariff is variable, it can be changed up or down with 2 weeks minimum notice. PP forward buy their energy and you pay what they...1 replies | 32 view(s)
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08-02-19, 21:59glad to hear that.4 replies | 54 view(s)
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08-02-19, 18:05woz replied to a thread Direct Debit review to keep energy usage and payments on track in Welcome and latest newshi tedhender is the £500 based on actual readings? If it's based on estimated readings have you read the meter and compared to see if the estimate...23 replies | 753 view(s)
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08-02-19, 17:59hi Libs if you aren't moving home you'll need to switch to another provider to end your PP account. It can take up to 6 weeks (although PP aim to...2 replies | 17 view(s)
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08-02-19, 17:51I agree and perhaps we need a RECYCLING and related sub heading. Unfortunately people are now conditioned to like to buy shiny new things. The eco...5 replies | 492 view(s)
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15-02-19
13-02-19
- 15:00 - Marc mentioned woz in post I've had an email from PP saying they taking 1st payment on my joining day...sting. Strutt G and woz are both spot on :ra...
12-02-19
- 19:20 - Jenam93 mentioned woz in post Direct debit...t deny what you say woz. Having only just...
- 16:59 - woz mentioned Marc in post I switched to Pure Planet in September. Waiting for Solarplicity to reimburse me... to be submitted as marc explained to you. A...
11-02-19
- 13:38 - Marc mentioned woz in post Gas meter asleepNice one woz for helping a new Me...
- 12:06 - Hidden
- 11:51 - Marc mentioned woz in post Opening electricity readings wildly inaccurate despite photo provided...s to be agreed. As woz has suggested, is th...
08-02-19
- 17:17 - woz mentioned Nas in post Gas meter asleephi Nas Nas any update on th...
- 10:57 - Marc mentioned woz in post Problem re Priority Services Register... the login email as woz has described.:)
- 09:57 - Marc mentioned woz in post PURE PLANET APP...Some good tips from woz and Jon1 there :up: ...
07-02-19
- 20:32 - woz mentioned Marc in post Problem re Priority Services Register...e is required here. Marc the community manage...
- 19:15 - woz mentioned Marc in post Problem re Priority Services Register...d now I'll wait for Marc to tell me I'm wrong...
- 19:15 - woz mentioned Peternosmas in post Problem re Priority Services RegisterPeternosmas hi Peter Hmm I'm som...
- 18:27 - woz mentioned Gabolino in post Pure Planet Community highlights and points leaderboard - January 2019Gabolino I really shouldn't p...
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- 10:57 - Marc mentioned woz in post Horrific Customer Service...low Membes Strutt G woz David j :foldedhands...
17-02-19
- 02:19 - woz quoted MattTyler95 in post Where's bill?!hi Matt I'd give it another day ...
- 02:16 - MattTyler95 quoted woz in post Where's bill?!hi MattTyler95 I'm not ...
- 01:08 - woz quoted appel42 in post Credit balance refund after change of supplier and cancelled direct debithi appel42 You'll need to infor...
- 01:01 - woz quoted Barb in post How can I pay my balance?hi Barb What a dreadful lita...
- 00:49 - woz quoted MattTyler95 in post Where's bill?!hi MattTyler95 I'm not sure whether...
- 00:41 - woz quoted Jon777 in post My gas readings still wronghi jon777 The meter database h...
16-02-19
- 16:34 - woz quoted dscott97 in post -£1369.07 in energy costs in my transaction historyhi dscott97 hi dan teething trou...
- 12:54 - Jowl quoted woz in post Pure Planet pets photosBrilliant dogs, ours wa...
- 12:50 - woz quoted Jowl in post Pure Planet pets photosBrilliant dogs, ours was...
- 11:26 - Jowl quoted woz in post Pure Planet pets photosJowl is that a 100% Bord...
15-02-19
- 23:39 - woz quoted Natalia86 in post Payment Queryhi Natalia86 A few questions with...
- 23:31 - woz quoted Graham and Margaret 76 in post Confirmation of account switchhi Graham and Margaret The only way to swit...
- 18:58 - woz quoted David j in post Final invoice - EDFarchaic...I knew there was g...
- 18:51 - woz quoted Alfieboy1 in post Corrected Bill to allow paymenthi Alfieboy and Marc I didn't ...
- 14:14 - woz quoted Marc in post POLL: Should school pupils and students be striking over climate change?1743 Is this a rhetorical...
- 14:02 - woz quoted Nichollspj in post Smart meters update 14 February 2019 - first installations donehi Nichollspj sorry to be blunt, b...
- 11:51 - woz quoted Tommy H in post Smart meters and tariffshi Tommy H I'm assuming you're ...
- 03:19 - woz quoted Marie111 in post switchinghi Marie You can't be charged...
- 03:12 - woz quoted nickrichards68 in post Previous supplierIt isn't theft, and it's very commo...
- 03:01 - woz quoted Sharon1960 in post Billhi Sharon I'm assuming you've b...
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