14-08-19, 11:00Hi, They will try after the first 3 months and then every 6 months after that to look at your actual usage and predicted usage and will amend the...3 replies | 35 view(s)
14-08-19, 10:15Just a thought but if you are waiting for your direct debits to be automatically checked and changed which Pure Planet say they do every 6 months,...4 replies | 63 view(s)
13-08-19, 11:55Would it not be much harder to budget if you had variable monthly payments? In my case my credit card bill is much higher in Jan so when they take...5 replies | 56 view(s)
13-08-19, 11:44Hi, I suggest opening the app, finding wattbot, then type "message the team" and tell them - actual employees. They will be able to help you - I...2 replies | 34 view(s)
13-08-19, 10:57I would suggest you open the app, find wattbot, type "message the team" Then ask them to help. That seems to take you straight to actual employees...2 replies | 55 view(s)
13-08-19, 10:49Erika123 replied to a thread Improvements to how we review and change Direct Debit payments in Testing and feedbackIt would be nice to get something that says - we have reviewed and are not changing your monthly payments. I am assuming that is what has been done...6 replies | 173 view(s)
12-08-19, 16:19Hi, I get a PDF of the statement emailed to me each month. maybe search through your emails and you can find them all and send to your accountant...3 replies | 49 view(s)
12-08-19, 16:07Erika123 replied to a thread Improvements to how we review and change Direct Debit payments in Testing and feedbackHi, It may be just me but I joined in Dec 2018. I did get an email in Feb saying my monthly membership fees had gone down, and each month I get my...6 replies | 173 view(s)
19-07-19, 10:49Hi Gray, Having checked the bills again mine is sent mid month 17th May - 16th June and 17th May - 16th July. And I must have made a typo as the...6 replies | 242 view(s)
18-07-19, 16:19If you look at the app it will show you each months usage and you can scroll through and see how much you have used. I agree it does not show your...5 replies | 210 view(s)
18-07-19, 16:10Thanks you are right - I just went and looked again its for 2 months (mid May to mid July) even though they sent me one for mid May to mid June last...6 replies | 242 view(s)
18-07-19, 10:14Hi, Anybody know why the membership fee has about doubled this month? Mine says it is £15.28 for the gas and £15.28 for the electric this month...6 replies | 242 view(s)
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- 10:15 - Erika123 mentioned woz in post Update on my account...something else then woz above is (as usual) ...
- 09:52 - Nataly mentioned Erika123 in post Monthly statement... Great advice from Erika123 and woz - your state...
- 08:32 - Marc mentioned Erika123 in post Improvements to how we review and change Direct Debit payments...ess is working. Hi Erika123 Just to address your...
- 17:18 - Marc mentioned Erika123 in post Improvements to how we review and change Direct Debit payments...w. Thanks Erika Hey Erika123 Fantastic feedback, ...
- 11:57 - Marc mentioned Erika123 in post Pure Planet Community highlights and points leaderboard - July 2019...yon PaulRob Deb8910 Erika123 mylespenny Beaufort ...
- 17:18 - woz quoted Erika123 in post Improvements to how we review and change Direct Debit paymentshi Erika this is my opinion n...
- 17:18 - Marc quoted Erika123 in post Improvements to how we review and change Direct Debit payments...w. Thanks Erika Hey Erika123 Fantastic feedback, ...