Marc
Community Manager
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15-02-19, 17:37Hi everyone Just to let you know that our tech team will be carrying out an upgrade to the community’s servers on Tuesday (19th Feb) morning. ...0 replies | 76 view(s)
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15-02-19, 17:24Hi Alfieboy1 Welcome to the community. I've flagged this up with our Member services team. Fran from the team replied to your WattBot message that...2 replies | 32 view(s)
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15-02-19, 17:02Hi Athertons Welcome to the community! WattBot isn't a live chat, but our Member services team will always reply. I see they've picked it up,...2 replies | 59 view(s)
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15-02-19, 16:11Don't worry, send us the opening reading as close as you can get to that date. :up:3 replies | 41 view(s)
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15-02-19, 16:08Hi Ayesha When you moved home did you send your closing readings and forwarding address? Here's more info from our FAQs section.1 replies | 36 view(s)
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15-02-19, 16:01Hi JanBroomhall2019 Welcome to the community! Thanks for posting. stephenrand is spot on, your smart meters' in-home display will be 'dumb' and...2 replies | 48 view(s)
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15-02-19, 14:32Marc replied to a thread Second generation smart meters (SMETS2) for Pure Planet members - register your interest here in Smart metersHi Natcall; Craig Aucott; Gilio; thisperson; MarkACE; Tracy65; Grawine; Bernie; Tspalding48; DrRobin; Deegee24; Ollybeaky; Keith83; edhartley;...650 replies | 18686 view(s)
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15-02-19, 13:11Marc replied to a thread Smart meters update 14 February 2019 - first installations done in Smart metersGood question Nichollspj :up: Midlands falls under south. The 'border' is Manchester.7 replies | 930 view(s)
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15-02-19, 12:57Marc started a poll POLL: Should school pupils and students be striking over climate change? in All about renewablesThousands of schoolchildren in the UK and Europe are cutting classes in protest at a lack of action over climate change. It started when...5 replies | 57 view(s)
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15-02-19, 12:50Hi Jimmy 1966 Welcome to the community! Thanks for posting. Are you perhaps looking at a consolidated bill? Here's a bit more info from our FAQs...5 replies | 97 view(s)
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15-02-19, 12:26Hi Bunglebee The FAQ that stephenrand has linked to should help. From your photo it looks like you've been taking readings fromt the in-home...2 replies | 33 view(s)
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15-02-19, 12:16Marc replied to a thread Put questions to Pure Planet Community co-founder Chris Alliott - how we buy energy in Welcome and latest newsThanks everyone who's posted a question here! :raisinghands: Some really good questions! I'm now closing this thread and collating all of them,...14 replies | 651 view(s)
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15-02-19, 11:45Hi Paully I'm sending you a DM :up:13 replies | 422 view(s)
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15-02-19, 10:30Hi Marie111 Welcome to the community! Thanks for posting. :) woz is spot on. If you're within 42 days of the end of a fixed contract, they can't...3 replies | 47 view(s)
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15-02-19, 09:58Marc replied to a thread We had a tenant who has now vacated the property and has not paid the bills in Ask the CommunityHi @maureenCelba Welcome to the community! Thanks for posting - FYI I've edited your post to remove some of the personal detail, as this is a...3 replies | 65 view(s)
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14-02-19, 11:56Hi all Just to let you know we're taking the app offline at 11am today for about 30 minutes for a software upgrade. Your app will still be...0 replies | 49 view(s)
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14-02-19, 11:42Hi Bluesail I've just posted an update on our smart meters rollout - see it here. You're right that we'd hoped to have started installing them last...4 replies | 77 view(s)
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14-02-19, 11:33Marc started a thread Smart meters update 14 February 2019 - first installations done in Smart metersHi all As it’s been a couple of weeks since I last posted an update in the community about our smart meters rollout, here’s a summary of what’s...7 replies | 930 view(s)
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14-02-19, 10:08Hi Pawelb This was a bug in the app which was fixed in a new app release on 7th Feb. Looks like you changed your DD payment before the update. To...3 replies | 42 view(s)
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13-02-19, 15:11Hi benoitx Welcome to the community Thanks for thinking of PP. At the moment, we do not offer our service to businesses. We are however exploring...1 replies | 24 view(s)
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13-02-19, 15:00Marc replied to a thread I've had an email from PP saying they taking 1st payment on my joining day in Joining and switchingHi ZoePh Welcome to the community! Thanks for posting. Strutt G and woz are both spot on :raisinghands: First payment is taken the day you come on...3 replies | 61 view(s)
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13-02-19, 13:39Marc started a thread Pure Planet Community Spotlight February 2019 - Daspy in Welcome and latest newsThis month the Pure Planet Community spotlights shines on member Daspy :o A fairly recent new Member, Daspy has been getting stuck into the...3 replies | 75 view(s)
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13-02-19, 11:08Marc replied to a thread I switched to Pure Planet in September. Waiting for Solarplicity to reimburse me in Joining and switchingGood morning Tuttut Jo from our Member services team has got hold of someone at Solarplicity this morning. Good news! They've agreed the opening...17 replies | 95 view(s)
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12-02-19, 17:54Marc replied to a thread Biggest offshore windfarm to start UK supply this week in All about renewablesI hadn't even thought of that Jon1 Can the area still be fished without massive nets?5 replies | 75 view(s)
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12-02-19, 17:38Marc replied to a thread I switched to Pure Planet in September. Waiting for Solarplicity to reimburse me in Joining and switchingHi Tuttut I've flagged this up with our Member services team again today. Appreciate that you're frustrated but as I replied earlier the disputed...17 replies | 95 view(s)
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12-02-19, 17:00Marc replied to a thread Second generation smart meters (SMETS2) for Pure Planet members - register your interest here in Smart metersHi Ceepee; Mo2u; JamieHughes; elapse; HarveyC; PMack; frankmthompson; dlazarus1; Coop; Adanski2001; boshboshbosh; Rayw; Seth; Gyte; ajrus;...650 replies | 18686 view(s)
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12-02-19, 11:45Marc started a thread Biggest offshore windfarm to start UK supply this week in All about renewablesThere’s some big news about to happen several miles off the Yorkshire coast. This week the world’s biggest windfarm will start to supply the UK...5 replies | 75 view(s)
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12-02-19, 11:14Marc replied to a thread Pure Planet app update - download version 7.12.18 in Welcome and latest newsHi DavidHeys Sorry to hear this. I've asked our tech team to have a look. Can I just check ('cos the tech guys will also ask) have you deleted the...40 replies | 2834 view(s)
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12-02-19, 11:02Wow, that's amazing! He must be a very chilled dog :o21 replies | 372 view(s)
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11-02-19, 19:19Marc replied to a thread Second generation smart meters (SMETS2) for Pure Planet members - register your interest here in Smart metersHi 3347knight; Meg12345; David Law; qazwsx; Jim Bramley; Gray4276; Richard30850; rappleyard; Mike17059; John Ingham; Rich1976; paulsmithson;...650 replies | 18686 view(s)
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11-02-19, 18:32Marc replied to a thread Second generation smart meters (SMETS2) for Pure Planet members - register your interest here in Smart metersHey Angelabikerbabe Nice one! I sent you a DM asking for a bit more info. Did you get it? :confused:650 replies | 18686 view(s)
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11-02-19, 16:25Marc replied to a thread Second generation smart meters (SMETS2) for Pure Planet members - register your interest here in Smart metersThanks edhartley I've sent you a private message, just need a bit more info from you :up:650 replies | 18686 view(s)
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11-02-19, 13:42Hi Rad1o Welcome to the community! Thanks for posting. Do you mean a Windows Phone app? Never say never, but..... currently fewer than 1% of...2 replies | 41 view(s)
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11-02-19, 13:38Nice one woz for helping a new Member! And thanks Nas for coming back into the community to let us know it's sorted. Appreciate it :raisinghands:5 replies | 89 view(s)
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11-02-19, 13:31Hi Andio52 Welcome to the community! What information are you after? Have you downloaded the Pure Planet app, tapped in your details, received a...1 replies | 36 view(s)
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11-02-19, 13:28Hi MikeatBrynteg Welcome to the community! Thanks for posting. We're currently testing 2nd generation smart meters before we offer them to...1 replies | 53 view(s)
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11-02-19, 13:24Hi MasterBatty75 Great to hear you're happy with PP :) Your question has two parts - multiple accounts and smart meters. The first, multiple...1 replies | 42 view(s)
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11-02-19, 13:17Hi Jennycornwall When did you come on supply with PP? It takes up to six weeks for opening readings to be agreed by the energy industry regulator...3 replies | 42 view(s)
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11-02-19, 12:50Hi Saidia Welcome to the community! Have you seen this Q&A with our co-founder Chris Alliott? Might be a good place to ask your questions! :up:5 replies | 127 view(s)
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11-02-19, 12:06Marc replied to a thread Pure Planet 2nd generation smart meters pilot update - 1st Feb 2019 in Smart meters;)15 replies | 582 view(s)
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11-02-19, 11:51Marc replied to a thread Opening electricity readings wildly inaccurate despite photo provided in Joining and switchingHi Mugs Thanks for posting in the community I've flagged this with our Member services team. They got your message requesting a DD review. The...31 replies | 756 view(s)
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11-02-19, 11:39Hi @dspicer5 I've flagged this up with our Member services team. Can you try logging off and then log in again?4 replies | 69 view(s)
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11-02-19, 11:28Hi william2009 Have you managed to switch yet? If not, get the Pure Planet app and input your details (name, address, estimated energy usage) and...4 replies | 52 view(s)
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11-02-19, 11:24Marc replied to a thread I am getting more and more anxious. I can't communicate with anyone at Pure Planet in Ask the CommunityHi SUPERSANDIE Welcome to the community! Firstly, don't be anxious. I'm sure that the community can help you out here. Sounds as though you've...3 replies | 81 view(s)
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11-02-19, 11:16Hi it626 Yes of course. Here's an FAQ on what to do when moving home. Good luck with move! :)8 replies | 199 view(s)
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11-02-19, 11:07Hi Fiazk Welcome to the community! Thanks for posting. Angelabikerbabe is spot on, we're currently in the early stages of our first pilot. If...2 replies | 45 view(s)
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11-02-19, 11:04Marc replied to a thread Pure Planet 2nd generation smart meters pilot update - 1st Feb 2019 in Smart metersHi Jowl Won't be long now. I'll make sure I post a new thread this week with an update for all Members :up:15 replies | 582 view(s)
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11-02-19, 10:58Hi Shabana Welcome to the community! Check out our smart meters section here in the community. This post has a call-out for Members up for...3 replies | 87 view(s)
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11-02-19, 10:51Marc replied to a thread Investigating reports of app issue with 'server error' message in Service UpdatesHi again Our tech team have fixed the issue and the app is back up. Sorry for the inconvenience. Thanks again for your patience :up:10 replies | 139 view(s)
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11-02-19, 10:11Marc replied to a thread Investigating reports of app issue with 'server error' message in Service UpdatesHi all We've found the issue with one of our software partners. Our team are working with them to get this fixed ASAP. Thanks for your patience.10 replies | 139 view(s)
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11-02-19, 09:51Marc replied to a thread Investigating reports of app issue with 'server error' message in Service UpdatesHi EddieDevlin88 Looks like we do have a tech issue this morning. Our team are taking a look. I've added your post to this thread, which I'll be...10 replies | 139 view(s)
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11-02-19, 09:40Marc replied to a thread Investigating reports of app issue with 'server error' message in Service UpdatesGood morning Thestaticboy Sjda Julija Thanks for flagging this. Our tech team are investigating. I've pulled your posts into one thread so that I...10 replies | 139 view(s)
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11-02-19, 09:36Marc replied to a thread Investigating reports of app issue with 'server error' message in Service UpdatesOur tech team are investigating reports from some members that the app is showing a 'server error' message. I will update this thread with the...10 replies | 139 view(s)
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08-02-19, 17:17Marc replied to a thread Put questions to Pure Planet Community co-founder Chris Alliott - how we buy energy in Welcome and latest newsHi Snoopfish Def not dumb! :) As Chris said at the end of his post, we're going to wait a couple of weeks to give people a chance to get their...14 replies | 651 view(s)
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08-02-19, 13:38No probs Stupot3103 We'll use estimated readings for now. It won't affect your DD payments. A reading dispute takes up to 12 weeks, but because...4 replies | 56 view(s)
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08-02-19, 13:27Marc replied to a thread I have no access to an iPhone to complete my switch in Joining and switchingHi Dzems1 Welcome to the community! Thanks for posting. :up: I've flagged this up with our Member services team. It looks like your switch is...5 replies | 116 view(s)
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08-02-19, 13:21Marc replied to a thread Meter reading, my meter is only showing date and time no usage in Ask the CommunityHi Lucie003 Check out this FAQ on how to read a meter and this one on how to read a smart meter. Hope it helps :up:1 replies | 36 view(s)
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08-02-19, 13:17Hi Chrissiecrops Welcome to the community! Thanks for posting. :up: Is your app working OK now?1 replies | 35 view(s)
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08-02-19, 13:16Hi @Glasgowrocks Welcome to the community! Here's a link to our current rates which is in our FAQs. Does that helps?3 replies | 66 view(s)
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08-02-19, 12:34Hi AmyDoll Have you seen this post? You can also register your interest there :up:12 replies | 4071 view(s)
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08-02-19, 12:31Cool! What app is that?309 replies | 14153 view(s)
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08-02-19, 11:51Hi Alan0403 Welcome to the community! Thanks for posting. This is one for a registered gas engineer, not PP. Whether it will cost £10 as Jon1...7 replies | 83 view(s)
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08-02-19, 11:45Hi Stupot3103 Welcome to the community. (Cheers Jon1 for flagging this up :up:) I've flagged this up with our Member services team. It is indeed...4 replies | 56 view(s)
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08-02-19, 11:38Marc replied to a thread Direct Debit review to keep energy usage and payments on track in Welcome and latest newsHi tedhender Welcome to the community We're working through Direct Debit reviews. But we can of course look into yours straight away. Have you sent...23 replies | 753 view(s)
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08-02-19, 10:57Hi Peternosmas Welcome to the community! Thanks for posting and starting this great discussion.:up: The PSR form's section about authorising...7 replies | 114 view(s)
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08-02-19, 09:57Hi Tupney07 Welcome to the community! Some good tips from woz and Jon1 there :up: Which version of Android is it running?5 replies | 48 view(s)
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08-02-19, 09:40Hi Eco Welcome to the community! Thanks for posting - I've merged your different posts into one place, to avoid having lots of duplicate...5 replies | 50 view(s)
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07-02-19, 17:53Hi Libs When did you send a message to WattBot? Are you switching to another supplier or moving home? If you're moving here's some info from our...2 replies | 17 view(s)
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07-02-19, 16:35Hey Jowl Just FYI i've moved your post to this existing thread. Might help with the discussion! :up:5 replies | 81 view(s)
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07-02-19, 15:39Hi Martin1877 Welcome to the community! Like Jon1 said, first step is to call the National Gas Emergency Service on 0800 111 999. Here's a bit...4 replies | 66 view(s)
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07-02-19, 15:11Hi everyone Just to let you know we’ve got an updated version of your Pure Planet app. Version number 7.17.14 has some bug fixes. Head to the...0 replies | 167 view(s)
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07-02-19, 15:07Hi Glesni jones Welcome to the community. Have you been in touch with our Member services team about this? They'll sort it for you :up:1 replies | 34 view(s)
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07-02-19, 14:43Hi Llyr Welcome to the community! Thanks for posting.:up: Strutt G is spot on. Your quote is annual. Monthly payments are not the quote divided...37 replies | 476 view(s)
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07-02-19, 12:43Marc replied to a thread I switched to Pure Planet in September. Waiting for Solarplicity to reimburse me in Joining and switchingHi Tuttut It takes up to six weeks for opening readings to be verified and the final bill from previous supplier to arrive. But if the previous...17 replies | 95 view(s)
About Marc
Basic Information
About Marc
- Location:
- Bath
- Interests:
- Communities! Photography, smart technology, holidays, cats
- Occupation:
- Community Manager at Pure Planet
Signature
Community Manager - Pure Planet
- Smart meters update 14 Feb 2019 - first installations done
- Membership Fees announcement - we're lowering our prices
- Member @NanyyOgg would like your ideas on alternatives to Amazon vouchers for referring friends to PP
- Find out all about @Daspy who is our community member in the spotlight for February!
- Latest community highlights and points earned
- Poll by @Jenam93 - what is it that puts you off buying an electric vehicle?
- Our tech team will be doing some work to the community on Tuesday morning -more details here
- Community guides, FAQs and how-tos
- Poll - should young people skip class in protest at a lack of action over climate change?
Statistics
Total Posts
- Total Posts
- 3,368
- Posts Per Day
- 8.19
- Latest Post
- Community platform upgrade planned for Tuesday 19 February 15-02-19 17:37
Thumbs Up?
- Thumbs Up Received
- 1,417
- Thumbs Up Given
- 1,642
General Information
- Last activity
- 15-02-19 17:53
- Join date
- 02-01-18
- Referrals
- 0
15-02-19
- 18:51 - woz mentioned Marc in post Corrected Bill to allow paymenthi Alfieboy and Marc I didn't know you co...
- 18:15 - Hidden
- 17:24 - Marc mentioned Alfieboy1 in post Complaint Lack of Direct Contact and Support...th Pure Planet. Hi Alfieboy1 Welcome to the commu...
- 17:02 - Marc mentioned Athertons in post Issue switching!?!?... not needed!!! Hi Athertons Welcome to the commu...
- 16:08 - Marc mentioned Ayesha in post Getting a refundHi Ayesha When you moved home ...
- 16:01 - Marc mentioned stephenrand in post Meter Readings...Thanks for posting. stephenrand is spot on, your sma...
- 16:01 - Marc mentioned JanBroomhall2019 in post Meter Readings...ined from this. Hi JanBroomhall2019 Welcome to the commu...
- 14:32 - Marc mentioned Bernie in post Second generation smart meters (SMETS2) for Pure Planet members - register your interest here...; Tracy65; Grawine; Bernie; Tspalding48; DrRobi...
- 14:32 - Marc mentioned Deegee24 in post Second generation smart meters (SMETS2) for Pure Planet members - register your interest here...palding48; DrRobin; Deegee24; Ollybeaky; Keith83;...
- 14:32 - Marc mentioned Keith83 in post Second generation smart meters (SMETS2) for Pure Planet members - register your interest here...eegee24; Ollybeaky; Keith83; edhartley; Orchcott...
- 14:32 - Marc mentioned Orchcott in post Second generation smart meters (SMETS2) for Pure Planet members - register your interest here...Keith83; edhartley; Orchcott; Ol and Chris; Crane...
- 14:32 - Marc mentioned Tspalding48 in post Second generation smart meters (SMETS2) for Pure Planet members - register your interest here...5; Grawine; Bernie; Tspalding48; DrRobin; Deegee24; ...
- 14:32 - Marc mentioned Natcall in post Second generation smart meters (SMETS2) for Pure Planet members - register your interest hereHi Natcall; Craig Aucott; Gilio...
- 14:32 - Marc mentioned Tracy65 in post Second generation smart meters (SMETS2) for Pure Planet members - register your interest here...hisperson; MarkACE; Tracy65; Grawine; Bernie; Ts...
- 14:32 - Marc mentioned Craneman72 in post Second generation smart meters (SMETS2) for Pure Planet members - register your interest here...cott; Ol and Chris; Craneman72; MasterBatty75; Blac...
- 14:32 - Marc mentioned Craig Aucott in post Second generation smart meters (SMETS2) for Pure Planet members - register your interest hereHi Natcall; Craig Aucott; Gilio; thisperson; ...
- 14:32 - Marc mentioned Ollybeaky in post Second generation smart meters (SMETS2) for Pure Planet members - register your interest here... DrRobin; Deegee24; Ollybeaky; Keith83; edhartley;...
- 14:32 - Marc mentioned edhartley in post Second generation smart meters (SMETS2) for Pure Planet members - register your interest here...Ollybeaky; Keith83; edhartley; Orchcott; Ol and Ch...
- 14:32 - Marc mentioned thisperson in post Second generation smart meters (SMETS2) for Pure Planet members - register your interest here...raig Aucott; Gilio; thisperson; MarkACE; Tracy65; G...
- 14:32 - Marc mentioned Blackadder in post Second generation smart meters (SMETS2) for Pure Planet members - register your interest here...n72; MasterBatty75; Blackadder Thanks for offering...
15-02-19
- 17:24 - Marc quoted Alfieboy1 in post Complaint Lack of Direct Contact and Support...th Pure Planet. Hi Alfieboy1 Welcome to the commu...
- 17:02 - Marc quoted Athertons in post Issue switching!?!?... not needed!!! Hi Athertons Welcome to the commu...
- 16:11 - Marc quoted timleather in post First meter readingHi Pure Planet have requested ...
- 16:01 - Marc quoted JanBroomhall2019 in post Meter Readings...ined from this. Hi JanBroomhall2019 Welcome to the commu...
- 14:14 - woz quoted Marc in post POLL: Should school pupils and students be striking over climate change?1743 Is this a rhetorical...
- 13:11 - Marc quoted Nichollspj in post Smart meters update 14 February 2019 - first installations done...h !! Good question Nichollspj :up: Midlands falls ...
- 12:50 - Marc quoted Jimmy 1966 in post Why have I got a bill £2500 for 3 months...00 for 3 months Hi Jimmy 1966 Welcome to the commu...
- 12:08 - Hidden
- 10:30 - Marc quoted Marie111 in post switching...y from the 1/3? Hi Marie111 Welcome to the commu...
- 09:58 - Marc quoted maureenCelba in post We had a tenant who has now vacated the property and has not paid the bills...ract with you. Hi @maureenCelba Welcome to the commu...
- 08:18 - Jackie80 quoted Marc in post Second generation smart meters (SMETS2) for Pure Planet members - register your interest hereHi 3347knight; Meg12345; ...
14-02-19
- 10:08 - Marc quoted Pawelb in post Double payment...r to call. HELP Hi Pawelb This was a bug in th...
13-02-19
- 15:00 - Marc quoted ZoePh in post I've had an email from PP saying they taking 1st payment on my joining day...y ideas anyone? Hi ZoePh Welcome to the commu...
12-02-19
- 20:42 - Hidden
- 18:32 - Tuttut quoted Marc in post I switched to Pure Planet in September. Waiting for Solarplicity to reimburse me...rs :up:). Thanks marc. When are you goin...
- 17:54 - Marc quoted Jon1 in post Biggest offshore windfarm to start UK supply this week...ven thought of that Jon1 Can the area still ...
- 17:19 - MBote quoted Marc in post Second generation smart meters (SMETS2) for Pure Planet members - register your interest here...e15150; Faff; Lynk; Marcia165; Gaztomm; Canto...
- 11:02 - Marc quoted Lenny in post Pure Planet pets photosHe works as a therapy dog ...
11-02-19
- 19:40 - ButaneBrain quoted Marc in post Second generation smart meters (SMETS2) for Pure Planet members - register your interest here...ss - thanks!) Hi Marc, thanks for getting ...
- 19:37 - Elz quoted Marc in post Second generation smart meters (SMETS2) for Pure Planet members - register your interest here...ss - thanks!) Hi Marc, Located in Colche...
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