Strutt G
Level 15 - Sunrise
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17-02-19, 14:51Just to add Seona, The Mfee was reduced, so your statement advises 2 fees based on days x previous and new net of VAT...Hope this assists.3 replies | 14 view(s) -
1 replies | 16 view(s)
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17-02-19, 13:27Hi SusieQ, Could be for several reasons. I guess you new that there are (also advised the welcome pack)higher x 6 DD's colder months reducing...4 replies | 30 view(s)
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17-02-19, 10:44You can Sue, but do you need to.. PP carry out DD reviews every 6 months and adjust our accounts. PP have commenced a seasonal review, but you...1 replies | 12 view(s)
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16-02-19, 10:51Hello EM1L, Welcome to the community. Your APP counts down the whole process from day 17...to 1 day to go and your on supply. Plus you get a...1 replies | 42 view(s)
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16-02-19, 09:34Good morning Leigh, Did you get a response to your request? When you made your request via watBott, did you first type "Message the Team"? Then...1 replies | 27 view(s)
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16-02-19, 09:11Hi AlRoss, just to add that you can submit regular metre readings without a prompt. You need to Waite 24 hours before you can repeat the...2 replies | 31 view(s)
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14-02-19, 21:25Hi Marie111, Your current and infact all suppliers...offering fixed term tarrif contracts are obligated...by industry regs to advise customers...3 replies | 47 view(s)
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14-02-19, 18:42Hi Peggyl, The advice provided by the last two messages in this thread from Stephen and Woz..could be considered..including how to message the...7 replies | 104 view(s)
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14-02-19, 13:33Hi I'll assume you asked wattBot and the bot/wiz responded. If you did not start by typing "Message the Team" then proceed to do so and then type...2 replies | 27 view(s)
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14-02-19, 13:19Hi 4 cage green, You must only one use one Device for the APP to function. You need to access your email from your phone for the link to work -...2 replies | 36 view(s)
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14-02-19, 10:01Hello Pawelb, Let's keep this simple: 1: Go the APP, press the three lines on the top right handside 2: Choose Help 3: Then choose watBott...3 replies | 42 view(s)
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13-02-19, 23:17Hi Rustyon, Hopefully other team members have seen this problem before and will provide you with more and better options shortly... But also You...2 replies | 57 view(s)
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13-02-19, 22:53Hi Malcolm, Not sure when you sent the messages, but it takes up to 2 days for a response and you should of got a PP text advising a response is...1 replies | 38 view(s)
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13-02-19, 18:28Strutt G replied to a thread Pure Planet Community Spotlight February 2019 - Daspy in Welcome and latest newsYou just need a sprinkle of crispy oats on that Breakfast Daspy. Which model of Vektra as my kettle needs replacing? Keep Running Dude!3 replies | 75 view(s)
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13-02-19, 10:44Hey NannyOgg, Yo What a great start to the day...made me smile.4 replies | 83 view(s)
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13-02-19, 08:46Hi Ricko100, Every six months PP reviews our accounts and adjust the DD's. I believe this process has commenced and if you feel that you have...1 replies | 59 view(s)
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10 replies | 124 view(s)
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12-02-19, 21:08Hi Jenam93, Before someone answers I read earlier this month that there was double payment issue, but was resolved. However, when I received my...6 replies | 60 view(s)
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12-02-19, 20:01Hi Yosra, When you joined PP they advised that they require the DD in advance to purchase energy. That would mean last month you could have one...6 replies | 60 view(s)
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12-02-19, 19:48It is advised clearly in the welcome email within the attached PDF welcome pack letter. This still gives you the option by a few days to cease your...10 replies | 124 view(s)
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12-02-19, 17:35Hi Izabela, I'm no expert on smart metres, but you may have a 1st Generation(not so) smart metre it only works with the supplier that provided it....2 replies | 29 view(s)
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12-02-19, 16:08Strutt G replied to a thread I switched to Pure Planet in September. Waiting for Solarplicity to reimburse me in Joining and switchingHi Tuttut, Not hard to feel your frustrations.... I will only comment on what the ombudsman will say and only hope that PP Picks this up sooner...17 replies | 95 view(s)
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12-02-19, 14:33Hi Athertons, PP are an APP based supplier, so no call centre or 2 way email communication. Use the APP help facility wattBot... First type...2 replies | 59 view(s)
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12-02-19, 14:19I think on reflection that PP's policy is reasonable. You pay 60% during the colder 6 months and 40% for the 6 warmer months. But no doubt that...10 replies | 124 view(s)
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12-02-19, 09:51Hello Gryphon, Can the community assist you in anyway..? Plenty of members will offer help if you provide your your reasoning for an annual...6 replies | 70 view(s)
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12-02-19, 00:17Cheers Bev, When I escaped from EE they compiled a consolidated statement from a series of previous ad hoc bill periods. Complete waste of...6 replies | 70 view(s)
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11-02-19, 22:10So difficult to choose ONE cheese, I ticked Stilton and now I'm struggling.. I'm not a vegan, but today tried a plant based burger at Honest...6 replies | 1100 view(s)
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11-02-19, 21:56Hi Gryphon, Not been with PP that long, but can't ever remember getting an annual statement from any supplier that I've been with. The monthly...6 replies | 70 view(s)
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11-02-19, 19:10Hello Bev, Thanks for bringing the care into the community you hit the nail on the head37 replies | 476 view(s)
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11-02-19, 18:06Good afternoon Llyr, out of curiosity who was your previous supplier?37 replies | 476 view(s)
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11-02-19, 12:45For timleather5 replies | 64 view(s)
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11-02-19, 12:34Hi timeleather, this has been answered this morning scroll down to Nic's response to see the info3 replies | 41 view(s)
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11-02-19, 11:15Just to add that PP review our account DD's every six months. But you can request a review if you are accumulating more than seems fair.5 replies | 64 view(s)
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11-02-19, 10:14Hi Nic, Just to advise you can provide metre readings regularly without a prompt from PP. You have up to Waite 24 Hours before you can send...5 replies | 64 view(s)
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10-02-19, 11:06Hi JMwest, I guess you know that we pay what PP pays for clean energy, so no mark up and that's why when we joined we all paid PP the DD in...3 replies | 71 view(s)
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10-02-19, 10:19Hi TJS8, Lots of help here...follow all the above advice..no need to leave and no fines/exit fees...let the community know how you got on and/or...3 replies | 59 view(s)
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09-02-19, 18:25Hi Naffdaff, don't get stressed lots of support from the members...... Have you looked at your metre reading history via the APP? Go to Useage and...2 replies | 55 view(s)
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09-02-19, 17:58Brilliant Eric, as you no doubt know..you see lots of stuff that appears not so positive, it's in the main where peeps have not read all that is...5 replies | 104 view(s)
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09-02-19, 14:59Hi..you get an email "every month" with an ATTACHED detailed statement5 replies | 85 view(s)
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09-02-19, 14:00Good Afternoon M Devine, Welcome to the community set up by PP so that customer members can assist each other and learn some bits and bobs along...5 replies | 85 view(s)
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08-02-19, 20:13Good stuff Nas, Woz yo da man...sorry I've had a glass of claret and getting a response for good advice is what it's all about......enough said, back...5 replies | 89 view(s)
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08-02-19, 18:38Hi mikeh2, I'm not the best, what device you are using?...so others can respond! So you have deleted and re installed the APP, have tried turning...4 replies | 54 view(s)
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08-02-19, 16:41Strutt G replied to a thread Energy tariffs rise 21% in five months, study finds (PP continues to be the cheapest) in All about renewablesHi Brimes, I can only give you my view. I joined PP based on a fair deal because I liked what I researched and could see that this was not just...5 replies | 375 view(s)
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08-02-19, 16:11Hi Govia, When you joined PP you would of provided PP with your bank account details so that PP get paid by Direct Debit through that account....1 replies | 35 view(s)
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08-02-19, 11:02Hi Kobert, It's all in the detail on the statement, in essence you have been charged for x amount of days at previous variable tarrif and the...1 replies | 34 view(s)
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08-02-19, 09:15Good Morning Llyr, Just some points.. The PP quote was based on your data via a switch site. When you leave a supplier your/ours energy Useage...37 replies | 476 view(s)
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07-02-19, 23:42Strutt G replied to a thread I'm on standard tariff with Pure Planet, is there a cheaper option? in Joining and switchingHi Liza, Welcome to the community we are all members/customers like yourself and this forum has been set up by PP..and is monitored by PP's community...2 replies | 63 view(s)
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07-02-19, 22:04Hi PW1970, You should of also received email from PP advising the same...and that PP have also cancelled from their end? When your ready... PP...2 replies | 41 view(s)
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07-02-19, 20:22Strutt G replied to a thread I've had an email from PP saying they taking 1st payment on my joining day in Joining and switchingHi ZoePH, Sorry but it appears you might of skipped through the joining process. There was a series of emails including one headed Welcome to PP....3 replies | 61 view(s)
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07-02-19, 19:21Nice one Marcin, you can submit as long as there's a 24 hour gap..I do it about once a week just in case I forget when prompted...at the end of the...6 replies | 73 view(s)
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07-02-19, 19:02Hi A B B, Just to add that I also submitted my first readings in morning on the day before. PP did estimate my bill based on next days date (next...6 replies | 73 view(s)
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07-02-19, 16:48Strutt G replied to a thread The previous tenants set up an account with you I now have a tenaent in my property in Ask the CommunityHi Matt, this is an open forum community members site...that any body can see so as this is a private message I would delete this message or at least...2 replies | 54 view(s)
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07-02-19, 16:40Strutt G replied to a thread Pure Planet Community highlights and points leaderboard - January 2019 in Welcome and latest newsWord up24 replies | 585 view(s)
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07-02-19, 15:16Chuckle chuckle8 replies | 191 view(s)
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07-02-19, 12:34Hi Llyr, PP advertises as an APP based only supplier, no call centre no doubt because call centres are expensive to run and would increase...37 replies | 476 view(s)
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07-02-19, 12:13Streuth if only the building Society rates were better...this would of been a good deal.2 replies | 52 view(s)
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07-02-19, 11:58Sorry that you feel that way and I can only talk about my experience. During my research on PP..not difficult..It was clear before I joined that...5 replies | 81 view(s)
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07-02-19, 10:52Hello Llyr, Welcome to community, we are all customers in this forum and learn from each other. 6 DD's x 6 colder months 60% of your projected...37 replies | 476 view(s)
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07-02-19, 10:42Strutt G replied to a thread Why is my old supplier still taking Direct Debits after I've switched to Pure Planet? in Joining and switchingAnd in I'm my view during the process I provide the same readings and photos to both the new and the old. That's not a criticism of PP, it's that you...3 replies | 68 view(s)
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07-02-19, 10:15Hi Llyr, Look at your quote which was then followed by your welcome email with welcome letter..explains payment DD periods..for colder months then...37 replies | 476 view(s)
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07-02-19, 10:03Hi saidia, Although PP's Tarrif is variable we only pay what PP pays and PP In myexperience advise their customers in enough advance time so options...5 replies | 81 view(s)
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07-02-19, 09:53Strutt G replied to a thread Why is my old supplier still taking Direct Debits after I've switched to Pure Planet? in Joining and switchingHi Wychwood, It takes up to 6 six weeks for your old supplier to produce final bill. PP or any new supplier are not responsible for that part of...3 replies | 68 view(s)
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07-02-19, 08:19Hi A Thomas Your welcome pack etc...explains that PP's DD system operates by 6 higher DD's during the colder periods as in 60% of your projected...1 replies | 37 view(s)
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06-02-19, 23:11Strutt G replied to a thread January bill and final meter reading to old supplier in Ask the CommunityHi Bhagwan, When did you join because your typed join date is in the future. Did you type "Message the Team" when you contacted wattBot? If...2 replies | 54 view(s)
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06-02-19, 22:27Hi SueSue, You should get a monthly email re "Your Monthly statement is ready" Hello your statement is attached. The App provides stuff to...2 replies | 54 view(s)
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06-02-19, 18:54Strutt G replied to a thread Pure Planet to lower Membership Fees - announcement in Welcome and latest newsYep, PP Do what they say on the tin... It's a good deal plus you can state your frustrations to the community and WWW.19 replies | 893 view(s)
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06-02-19, 13:19Strutt G replied to a thread Adding multiple properties to your Pure Planet app in Welcome and latest newsHi Stephen, I'm thinking about this from my partners point of view who is in the same position. Although PP meets my/our requirements for our...41 replies | 3554 view(s)
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06-02-19, 13:07Hi Daniel84, Have another look at your Bill and it will give the calculation from units used as in cu into kWs used and my conversion factor /...3 replies | 54 view(s)
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06-02-19, 12:52Hi Jayflet1991, As part of the joining process PP would of contacted your previous supplier with your joining readings. It takes up to six weeks...4 replies | 147 view(s)
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06-02-19, 00:06Ha ha ha39 replies | 531 view(s)
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05-02-19, 23:53Where does wattBot sit in a private office with some fine art and a leather swivel chair39 replies | 531 view(s)
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05-02-19, 21:56Strutt G replied to a thread Pure Planet Community highlights and points leaderboard - January 2019 in Welcome and latest newsBrilliant Bev, Guess what I had to search on the World Wide Web thang to see what a Selkbag is..Perfect seasonal attire..yellow too...wild24 replies | 585 view(s)
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05-02-19, 20:44Strutt G replied to a thread Just switched, am I paying twice for the same month? in Joining and switchingHi rockcliff15, If you read your welcome pack the date of your first DD should be advised. PP take payment in advance with details available if...2 replies | 79 view(s)
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05-02-19, 17:11Hi nsdbydvi, In my view you need to get a boiler service agreement. Usually includes annual service and extras depending on the level of cover....1 replies | 51 view(s)
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05-02-19, 16:45Hi Woz, It's great to find a solution..as in the bespoke service you provide in this community is second to none. Just to add that it's not...12 replies | 175 view(s)
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05-02-19, 12:59Sorry Purple, Not sure if this will be much help. I have an older iPad IOS 9.3.5...Although I use an Email app on my Mac laptop, for the PP login I...12 replies | 175 view(s)
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05-02-19, 12:20Strutt G replied to a thread Put questions to Pure Planet Community co-founder Chris Alliott - how we buy energy in Welcome and latest newsHi Chris, PP provide so much information....I cannot think or see (for my wee brain) a real need to dig deeper, as it appears that PP are a...14 replies | 651 view(s)
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05-02-19, 09:41Strutt G replied to a thread Pure Planet to lower Membership Fees - announcement in Welcome and latest newsThanks Marc have a great day19 replies | 893 view(s)
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04-02-19, 21:19Strutt G replied to a thread I was 2 days late submitting my meter reading, how can I override the estimated one? in Ask the CommunityJust to add to the advice already given..it should assist if you send more frequent readings via the app..say weekly so that if you ever miss the PP...6 replies | 108 view(s)
About Strutt G
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- Total Posts
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- Monthly membership fees 17-02-19 14:51
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- 17-02-19 15:07
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- 01-11-18
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15-02-19
- 11:42 - Hidden
13-02-19
- 15:00 - Marc mentioned Strutt G in post I've had an email from PP saying they taking 1st payment on my joining day...Thanks for posting. Strutt G and woz are both spo...
07-02-19
- 14:43 - Marc mentioned Strutt G in post First payment...ks for posting.:up: Strutt G is spot on. Your qu...
- 10:57 - Marc mentioned Strutt G in post Horrific Customer Service... from fellow Membes Strutt G woz David j :foldedh...
01-02-19
- 13:50 - Marc mentioned Strutt G in post Pure Planet Community highlights and points leaderboard - January 2019...wo - 1,000 points: @Strutt G; @Scubaseahorse; @Oa...
30-01-19
- 16:30 - Marc mentioned Strutt G in post Pure Planet Community gets fresh new homepage designGlad you like it @Strutt G :) There's a couple ...
23-01-19
- 09:49 - Marc mentioned Strutt G in post Marks & Spencer to remove plastic packaging and best before dates on food...an email. Nice one Strutt G Yes, they must go th...
21-01-19
- 14:14 - Marc mentioned Strutt G in post The top 11 things you need to know when you switch to Pure PlanetHi @Strutt G Yep, there's a bug c...
09-01-19
- 09:51 - Marc mentioned Strutt G in post Just joined, already charged £111 when my previous supplier was £89 a month...r posting. Nice one Strutt G for helping out a ne...
08-01-19
- 10:22 - Marc mentioned Strutt G in post Cutting food waste, going vegan, thinking about sustainable farming, tackling hunger... agree JennyR68. As Strutt G says, it's tricky to...
02-01-19
- 17:57 - Marc mentioned Strutt G in post Pure Planet Community December 2018 highlights and points earned...nny; @Gil; @Skill; @Strutt G; @neilball; @Scubase...
10-12-18
- 12:13 - Marc mentioned Strutt G in post The top 11 things you need to know when you switch to Pure PlanetHi Strutt G Yep, there's a bug c...
01-12-18
- 16:15 - Marc mentioned Strutt G in post Pure Planet Community November 2018 highlights and points earned...@michaelc; @Lenny; @Strutt G; @Oakbank; @Scubasea...
26-11-18
- 11:52 - Marc mentioned Strutt G in post First Meter Reading Process Not WorkingThanks Strutt G I'm sending you a DM...
- 11:30 - Marc mentioned Strutt G in post First Meter Reading Process Not WorkingThanks Strutt G So you're being take...
- 10:40 - Marc mentioned Strutt G in post First Meter Reading Process Not WorkingHi Strutt G I've moved your post...
15-11-18
- 10:26 - Marc mentioned Strutt G in post Old supplier still taking direct debit...y Members woz Lenny Strutt G have also replied to...
- 09:30 - Marc mentioned Strutt G in post current supplier advised the switch for Elec is on the 28th and Gas is the next dayHi Strutt G Welcome to the commu...
17-02-19
- 14:58 - stephenrand quoted Strutt G in post Monthly membership feesJust to add Seona, The Mfee ...
12-02-19
11-02-19
- 23:37 - woz quoted Strutt G in post First payment1735 Hello Bev, Tha...
08-02-19
- 17:53 - Jon1 quoted Strutt G in post Future pricesHi Jon1, before I delete this...
- 17:06 - Deleted posts
07-02-19
- 14:33 - Llyr quoted Strutt G in post First paymentHi Llyr, PP advertises as an ...
- 12:17 - Llyr quoted Strutt G in post First paymentHello Llyr, Welcome to comm...
- 10:36 - Llyr quoted Strutt G in post First paymentHi Llyr, Look at your quote w...
06-02-19
- 13:19 - woz quoted Strutt G in post ChargesHERE << it is again.. ...
- 00:41 - David j quoted Strutt G in post New Pure Planet office coming togetherWhere does wattBot sit in a p...
- 00:00 - woz quoted Strutt G in post New Pure Planet office coming togetherI think it's the electric cha...
05-02-19
- 22:42 - woz quoted Strutt G in post Can't log inthanks I find it a lot easier...
03-02-19
- 02:44 - woz quoted Strutt G in post I have no access to an iPhone to complete my switchipod.... One word - ...
23-01-19
- 23:54 - woz quoted Strutt G in post Opening electricity readings wildly inaccurate despite photo providedhi strutt g and lomax2020 I sus...
- 09:49 - Marc quoted Strutt G in post Marks & Spencer to remove plastic packaging and best before dates on food...an email. Nice one Strutt G Yes, they must go th...
22-01-19
- 17:33 - Mugs quoted Strutt G in post Opening electricity readings wildly inaccurate despite photo providedHi Mugs have you sent a messa...
18-01-19
- 09:54 - Jon1 quoted Strutt G in post How do I change my name on my Pure Planet account?Hi Turkey919, As advised by...
15-01-19
- 15:38 - woz quoted Strutt G in post If your not asleep you will be nowYou're not alone, we need to ...
12-01-19
- 19:06 - woz quoted Strutt G in post Economy Energy still taking money 3 months after switchhi strutt g I think you may have...
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