We’re going to be sending a text message to Pure Planet Members who haven’t sent us meter readings in a while.
As you know we ask for regular monthly meter readings to make sure that your energy usage and monthly bills are on track.
Most Members are really good at sending us a reading when we send out a reminder by email. But a small number - about 20,000 or so of our Members - haven’t sent us a reading for several months, despite getting the email to remind them.
If you haven’t sent us a reading for several months you’ll get an SMS text message from us this week or next. The text message will be a reminder to send us a reading ASAP, and will include a link to your app so you can send easily.
If you’re on the Priority Services Register, or you’ve just had a SMETS2 smart meter installed by us, you won’t get a text message.
After we've sent you a text message, if you still don’t send us a reading, we’ll send you another message. A handful of Members who haven’t sent us a reading for more than a year will get a phone call.
Please send us regular meter readings once a month. :foldedhands: It helps to keep your energy use and payments on track.
Finally, it's worth remembering that you can only send meter readings once every 24 hours. If you try to re-send them sooner, the ‘send’ button will be greyed out and we’ll let you know that we don’t need another reading just yet!
That’s it. Any questions? Let’s talk about them in the replies below.
Away until Monday 17th Aug. Please @Nataly if urgent
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