Gray4276;38213:Hey @Nataly,I hope that you "guys" are ready for the influx of "complaints" that ......"PP have increased my DD payment without asking"Obviously not from the people who actually understand the way that the system works........but from the hundreds/thousands of customers who are apparently unaware of what they have signed up for.I have slowed down my level of responses to the Community Forum, as it is beginning to drain my resolve, and my faith in my fellow man/woman (delete as appropriate).
woz;38221:oh ye of little faith...<
Gray4276;38227:Hi Woz, Was that meant to be a "link" or just a comment?? I'm a bit dim sometimes and miss the point (I have been known to overthink things at times) Anyway..... I was only stating how I feel about some of the posts..... my problem and not really an issue.
woz;38229:hi grayit was meant to be an ironic link...and not too serious...
woz;38218:@NatalyI think you should lose the word slightly
Scubaseahorse;38340:I'm with you @Gray4276, I find the repetitive questions about the same subjects a bit tiresome but I do have admiration for our members who take so much time each day to answer the questions and offer such great advice.
djblez;39449:Mine is 60 quid. Doesn't help with all the "estimated" months despite giving meter readings and each time being told it was lower than expected. Changed today back to ebico
Gray4276;39458:Hi djblez,To quote @woz " oh ye of little faith" .......(quote was originally directed at me......but that's a different story)It appears that you are disappointed that PP has raised your DD payment by £60 quid.........You should have been totally aware that this was about to happen, as these details were what you agreed to during your switching process.PP split your projected annual usage figures......supplied by you to PP.This annual figure is split 40 % for the warmer months (Apr - Sep) and 60 % for the cooler months (Oct - Mar)These DD figures were available in your "Welcome Pack" email sent by PP as your switch was being implemented.The DD payment details are also easily/openly available within your App.......which you can log into at any time 24/7. So you have should have realised that your DD payment was going to increase for the "cooler months".With regard to your statements having "estimated" readings......this is due to the necessity for PP to estimate your readings because your meter readings have been submitted before the billing account date......which is on the "monthly anniversary" of your supply connection.If (for example) you came on supply on the 12th of the month.......and you supply your meter readings on the 10th of the month.....then PP will need to estimate your usage between the 10th and the 12th of the month.Also when PP indicate that "your readings are lower than expected" ......it's their way of reminding you to "check your readings" before you commit to submitting them.......they're trying to help you......It is obvious to me from the details of your 2 posts to the Community Forum that you have switched to PP without understanding how the PP buisniess model operates.......and because of this you have decided that PP is not the supplier for you, and have decided to switch again to another supplier.....I do not work for nor represent PP.......I am just a PP customer.......the above post is purely my own personal opinion.Good luck to you with your new supplier......I genuinely hope that all goes well with ebico.
woz;39462:Heylet's not dance around this, we both know that because djblez has absolutely no understanding of how PP operates and can see the direct debit as the only metric when all it is is a payment towards energy that's used, that he or she has taken a decision which I'm almost certain will cost him/her significantly more.Some people won't be helped.To quote you back (in a paraphrased way) no point in flogging a dead parrot.Move along...nothing to see here...
woz;39473:Nope not telling you off at all!it's a Donkey (the Parrot is on)
nickr;39515:Hi guys. When will the 6 month review of DD happen? Is it the same time for everyone? I appreciate and understand the summer vs winter DD changes but mine has increased by 50% despite being in credit on my account (to the tune of 3.5 winter months payment or 5.5 summer months)Any thoughts appreciated.Thanks
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