We’re running a new initiative this month to support Members struggling with payments.
Pure Planet wants to help about 400 of our Members who’ve stopped making payments, and who don’t reply to emails, letters or phone calls.
Instead of being passed on to a debt collection agency, we’re working with a third party called Reach:OUT to offer support and guidance.
The aim of the initiative is to reconnect with these Members and build personalised action plans and signpost them to further support, if they want it.
We’ll be running this pilot until the end of July, when we’ll review to see if it’s helping Members.
If you’d like some help with your payments please contact Member Services via WattBot in your Pure Planet app, or you can also send me a private message and I will pass on your details to our team.