This page is updated by Pure Planet community managers whenever there is a planned service update which means our app or web accounts need to be placed into maintenance mode.
We’ll also post here if there are reports of technical glitches.
Wednesday 24 Feb - Sections of app to be taken offline for scheduled maintenance
Some sections of the Pure Planet app and web account wil be taken offline on Wednesday, 24 February for some maintenance.
The work starts at 7am and is expected to take no more than 60 minutes.
Members won’t able to access their account, or balance & payments sections during this time.
Sorry for any inconvenience. We’ll update this page once the work’s been completed and the app’s back up and running.
Update Wednesday 24 Feb
Great news - this maintenance is all done. All systems go!
Sunday 21 Feb - App and web accounts and payments section in maintenance mode
We’ve put some sections of the app and web accounts into maintenance mode while our tech team investigate a bug.
Sorry for any inconvenience.
We’ll update this page once it’s fixed or when we get more info - whichever comes sooner.
Update Monday 22 Feb
This bug was fixed overnight. Sorry for the hassle. All systems back up and running now
App maintenance on morning of Tuesday 9 February 2021
Sections of the Pure Planet app and web account will be taken offline for some scheduled maintenance at 7am on Tuesday, 9 Feb.
The work is expected to last about 30-45 minutes and means Members won’t be able to access the account or payments sections during this time.
We’ll update this page as soon as the work’s been completed.
8am update: this work’s complete and all sections of your app and web accounts are back up and running. Thanks for your patience!
Monday 1 February 2021
We’re investigating an issue which is preventing people from getting energy quotes on the Pure Planet app or website.
If you try and get a quote, you’ll see the following: “Error - Really sorry, something went wrong”
We’ll update here once we have more info.
Update Tues 2 Feb
Our tech team have released a fix and are currently monitoring to make sure it’s all running smoothly.
Updated 9.45am Tues 2 Feb: The quote issue has been fixed! Sorry for any inconvenience.