This page is updated by Pure Planet community managers whenever there is a planned service update which means our app or web accounts need to be placed into maintenance mode.
We’ll also post here if there are reports of technical glitches.
Current service response times
Don’t forget our service is 100% digital - here are the best ways to get in touch with us:
- Chat to WattBot - fastest response. WattBot answers immediately, the team responds within two working days. Head to ‘get help and support’ > ‘ask a question’ in your account.
- Send us a DM on social media - the team responds within two working days on Facebook and Twitter
- Send the team an email at email@example.com - this is the slowest response time