Right now, energy suppliers are being forced to make a loss. That’s because the relatively low Ofgem price cap doesn’t cover the true cost of wholesale energy, which continues to rise steeply.
Sadly, that means a number of energy suppliers have ceased trading, and it’s likely that a number more will do so in the coming weeks and months.
We are involved in various industry conversations to help us all get through this energy crisis together, and will keep you updated as these conversations progress.
The steep, unprecedented rise in wholesale energy prices over the last few months has forced all suppliers to increase the cost of their tariffs.
We understand that any increase to price is unwelcome, especially when things are already hard for many of us, but we remain committed to providing the best service and value we can for our Members.
If you’re worried about paying your energy bills, it’s important you let us know. You’re not alone and help is available. You can get in touch through ‘help’ > ‘ask a question’, in your app or when logged in at purepla.net. And, you can find information on the support available from the government and from charities over on our blog.
What about the supply of energy to my home?
At Pure Planet, we buy our Members’ energy in advance – this is known as hedging. We feel we’re well hedged for the winter, which means we have the energy we expect our Members will need until spring covered. If you are on a fixed tariff, all of the energy we expect you to need for the duration of your contract has been bought up ahead on your behalf.
Just to be clear, the physical supply of electricity and gas to your home is NOT dependent on your supplier. Energy supplies to domestic energy consumers continues, whether or not the supplier has previously purchased energy on your behalf or even for those who are with a supplier that ceases to trade. If you have any concerns about this, please refer to the regulator, Ofgem’s website, which can be found here.
We’ll be sure to update this post as the situation progresses.
If you have any questions please add them to the replies below.
24 September - update
It’s been a few days since we posted our response to the current energy market, so I just wanted to provide you with a quick update before the weekend.
Really, we’d like to reassure you that all of us at PP will continue supporting our Members through this challenging time. We’re making our voice, and the voices of our Members, heard in various industry conversations and with the Government, to help us get through this together and build a better future for all.
If you have any questions please post them in the replies below - happy to help answer them as best we can!
I also wanted to take this moment to say a quick thank you to our wonderful Community Members who are continuing to support each other and provide excellent advice throughout what’s been a worrying time for many people - it’s truly appreciated not just by us Community Managers, but by the whole PP team.
7 October - update
We’re seeing record amounts of contact right now due to the challenges in the energy market, and it’s taking anywhere from a day up to several weeks for our team to respond. This is absolutely not where we want to be, and we apologise for any inconvenience caused. We’re working hard to get things back to where they should be, and really appreciate your patience in the meantime.
A few ways you can help us help you during this time are by:
- Checking to see if your question’s been answered right here in the Community, or in our FAQs
- Getting in touch with WattBot (‘help’ > ‘ask a question’), who may be able to answer your query
- Refraining from contacting us more than once with the same question – our team is working really hard to get round to you, and will be in touch as soon as they can
Thanks for your patience while we work hard to get things back to where they should be.
Update Wednesday 13 Oct 2021.
See statement here - Pure Planet is ceasing to trade. Closing this thread.