May was another top month for the Pure Planet Community, with lots of great chat among Members as well as news of national importance.
Which brings us to the biggest talking point of the month - what’s your favourite biscuit? We’re a happy, united bunch here in the community, but the question of whether Jaffa cakes qualify as biscuits nearly came to blows…..;)
In May we announced a rate decrease thanks to falling wholesale gas prices. And we also posted how we’re going to be sending SMS text messages to thousands of Members who’ve not sent us a reading for a while, as we really want your accounts to stay on track.
Community members have been sharing tips and asking for others’ advice to help us all save energy, and money.
If you’re interested in general eco-friendly lifestyle tips then check out this thread by fellow community manager
Just as the dust had begun to settle on ‘biscuit-gate’, it all kicked off again with the immortal question - is it jam or cream first on scones?
Meanwhile, we had a good debate about the pros and cons of Apple and Google/Android phones, and whether supermarket loyalty cards are a good or bad thing.
Find out why
And it doesn’t stop there! The community’s poll supremo
Last month saw the birth of a new Pure Planet Community gardening club, and we started a Q&A about our product roadmap which is your chance to ask us anything about the app, website, and more. There were some fantastic entries in the May photo challenge ‘footwear’ which was won by
We’ve also posted a May update our smart meters pilot as we start to install more in the south of the UK. You may also have spotted that we’ve got lots of new smart meter info in our FAQs. These will of course come in really useful as more Members get a smart meter.
Finally, a shout out to top community Member
Looking ahead to June 2019
It’s a big one this month!
First up, web. Our Members have been asking for web access to their accounts (not just app) and we’ve listened. We’re planning to make this live around the middle of the month. As soon as it’s out, I’ll be posting about it here of course!
Our new website will mean existing Members will be able to manage your accounts in a web browser as well as your PP app. And it also means non-Members can join on web without having to download our app.
Secondly, WattBot, our digital assistant, is getting a couple of power-ups. Thanks to everyone who’s been giving us some honest feedback about how Watt can be improved, your comments are really useful so please keep them coming.
Later this month WattBot will get a couple of handy new features - add another person’s name to your Pure Planet account, and tell Watt if your £25 Amazon voucher for referring a friend hasn’t shown up. No need to message the team anymore, WattBot will look after everything for you.
This is the start of many WattBot improvements you’ll be hearing about in the coming months. As they’re ready to go live we’ll make sure the community’s informed first.
The other big June news is, of course, that the Pure Planet Community rewards redemption window is now open!
Over the next couple of weeks community Members will get Amazon voucher codes sent to them (via email) in batches. The rewards are for community points earned from 1 December 2018 to 31 May 2019. (See below for how everyone got on in May).
Here's a link to how the Pure Planet community points work which includes how much points are worth, guidance on how to earn points (without giving away our top secret formula!) and when you’ll be able to redeem your points.
Also coming in June is a change to our gas shipper and we’ll be going along to Fully Charged Live to chat to EV drivers about the huge benefits of switching to Pure Planet. Speaking of electric vehicles, have you seen
Pure Planet will also be at the Festival of Nature in Bristol, so come and say hi if you’re planning on attending.
We’ll be introducing a new, fun community quiz later in June. It’s a chance to test your knowledge about how the energy industry works, lucky you!
Pure Planet Community Rewards for May 2019
As you know, each month we say thanks to those who contribute to our community by asking and answering questions and participating in discussions on all things related to Pure Planet and renewable energy, and just generally keeping the community safe and fun.
So a big thank you to all of you wonderful members who have contributed :)
Band One - 1,500 points:
Band Two - 1,000 points:
Band Three - 500 points:
Band Four - 200 points:
Band Five - 100 points:
Mystery Band - worth 2,500 points. This month our mystery band winner is
That’s it for the May 2019 community highlights round-up. Thanks for checking it out! :raisinghands: