Hi everyone and welcome to the latest edition of the Pure Planet Community monthly round-ups, where we look back at some of our Member highlights, and look ahead to what’s coming up!
Throughout August we’ve been keeping entertained with
August also saw some very sweet animal photos posted on the Community, which are always popular here!
When it comes to EVs we’re talking about different types of EV charging speeds, to help
Unfortunately this year’s Fully Charged Live event was postponed due to COVID-19, so we’ve been asking Fully Charged Live’s host Robert Llywellyn your questions instead! Be sure to look out for his replies soon!
At Pure Planet we doubled our refer a friend rewards, for a limited time, to be £50 each when your referred friend switches to Pure Planet! And, as our way of saying thanks, we’ve introduced a £25 voucher for NHS workers switching to Pure Planet through the NHS staff offers website.
We released a new version of your app (version 8.11.1) and web accounts with changes including improvements to accessibility, meaning Members can navigate using a keypad as well as a mouse.
August saw an update to our fixed tariff Members’ rates, reflecting increasing wholesale prices. You can check out the latest rates in our FAQs - and if you love a good spreadsheet,
We’ve also introduced a new FAQ all about how annual energy usage is calculated, which may come in handy if you’re thinking of changing tariff. Thanks
Throughout July and August we ran a trial with Reach:OUT, a new initiative to help Members struggling with payments. This came to an end in August, and the results were really encouraging! Finding ways to support Members in this challenging time is very important to us, so it was great to be able to share these results with you here in the Community.
On the topic of payments, we’ve been working with Go Cardless to make sure that, from now on, refunds appear in your account as from ‘Pure Planet’!
We’ve also officially ended our smart meter pilot! Thanks for your patience and feedback - we’ve now installed SMETS2 meters in around 6,500 homes, and we’ve definitely learned a lot!
What’s coming next?
It’s that time of year where the leaves are just starting to change colour, the nights are drawing in… and cooler month Direct Debits are coming up (from 1 October!). We’ve published a new blog post all about budgeting for Winter, and we’re emailing everyone a reminder, too.
We’ll be sharing the latest developments in our EVs pilot in a September update. This will preview some of what we’ll be offering later this autumn for existing EV drivers, and we’ll also be revealing the new EV tools going live on the Pure Planet website to help people find the right car for them. More details over in our community’s EVs section.
And also coming very soon, an exciting change to our Community Ideas Board… watch this space!
Ahead of this month’s Community points, if you’re looking for inspiration on what you could use your points for, check out the sweet way Bev’s used them!
Pure Planet Community points for August 2020
Each month we say thanks to those who contribute to our community by asking and answering questions and participating in discussions on all things related to Pure Planet and renewable energy, and just generally keeping the community safe and fun.
Here's a link to how the Pure Planet community points work which includes how much points are worth, guidance on how to earn points (without giving away our top secret formula!) and when you’ll be able to redeem your points.
So a big thank you to all of you wonderful members who have contributed!
Band One - 1,500 points:
Band Two - 1,000 points:
Band Three - 500 points:
Band Four - 200 points:
Band Five - 100 points:
And this month’s mystery band winner, worth 2,500 points, is
That’s it for the August 2020 community highlights round-up. Thanks for checking it out!